[otrs] Attachment Issues

[Aleem Mohamed]

Thanks for your help Shawn. My server is not stripping attachments from my
mail messages. I am still having problems with the attachments however.
Again, just by viewing the file1 and file2 I can see the contents of the
attachments scattered among other characters (i.e. if it's a text document I
can see some of the actual words here and there). Also, I see no mention of
any other attachments except for file1 and file2 when I zoom into the
trouble ticket. Is there a certain setting maybe somewhere that I need to
set or do I need to re-install the whole application?

Thank you for any assistance.

On Wed, Apr 16, 2008 at 2:07 AM, Shawn Beasley <shawn.beasley at otrs.com>
wrote:

> Hi Aleem,
>
> > Okay, so those aren't attachments? Because if I open them in notepad I
> > can actually see some text (i.e. someone sends a word doc). How then do I go
> > about viewing the attachments?
> >
> >  If you have sent an attachment with your email, and your mail server
> has not stripped the atttachment, then it will appear in the same area as
> File-1 and File-2.
>
> > On Mon, Apr 14, 2008 at 2:16 AM, Shawn Beasley <shawn.beasley at otrs.com<mailto:
> > shawn.beasley at otrs.com>> wrote:
> >
> >    Hi Aleem Mohamed,
> >
> >        Hey there. I just had a question about attachments from
> >        incoming mail to OTRS. My problem is that when a user submits
> >        a new ticket bysending an e-mail to OTRS along with an
> >        attachment the attachment doesn't seem to display properly.
> >        When I zoom in on the ticket with the attachment the
> >        attachment is renamed to 'file-X' (i.e. file-1....no
> >        extension) and when I try to view it I am unable to do so. Any
> >        idea on how I can go about fixing this or anyone know what's
> >        going on exactly? Thanks for your time!
> >
> >    file-1 and file-2 are special. They are the HTML portions of the
> >    email taht are stripped by otrs.
> >
> >    --    Shawn Beasley
> >    ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
> >      Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
> >        http://www.otrs.com/ :: Communication with success!
> >
> >
> >    Geschäftssitz: Bad Homburg
> >    Amtsgericht Bad Homburg, HRB 10751
> >    Steuernummer: 003/240/97521
> >
> >    Aufsichtsratsvorsitzender: Burchard Steinbild
> >    Vorstandsvorsitzender: André Mindermann
> >
> >
> >
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> >
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> >
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>
>
> --
> Shawn Beasley
> ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
>   Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
>     http://www.otrs.com/ :: Communication with success!
>
>
> Geschäftssitz: Bad Homburg
> Amtsgericht Bad Homburg, HRB 10751
> Steuernummer: 003/240/97521
>
> Aufsichtsratsvorsitzender: Burchard Steinbild
> Vorstandsvorsitzender: André Mindermann
>
>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
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