[otrs] how to avoid send emails

Lars Jørgensen ITLJ at gyldendal.dk
Wed May 7 07:03:16 GMT 2008

Hi Carlos.

You can disable it on the queue (Admin -> Queue). There are three customer notification options that you can turn off. This applies to all tickets in the queue, though.


From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Operacion Control
Sent: Wednesday, May 07, 2008 1:16 AM
To: otrs at otrs.org
Subject: [otrs] how to avoid send emails

Hi guys

I would like to know if OTRS could be set up to avoid send email to customer.

Currently we are supporting several call shops without internet service, just using telephone lines.

The user agents notifications must be kept but the notifications to customer must be cancelled.

I did look for at SysConfig but I only found check MX & check mail address.

If source code must to be modified, please point me where to do that.

Thanks a lot.

Oper & Control

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