[otrs] Different Pending status of ticket

[Nils Breunese (Lemonbit)]

Ramesh.Nernuru at cognizant.com wrote:

> We have these "pending auto close+", "pending auto close-" "pending 
> reminder" types on a ticket. Could anyone tell me the meaning of each of 
> these types? When a ticket has status as ‘pending auto close+/- means what?

Pending auto close+: wait till the specified time and then automatically 
set the state to closed succesfully.
Pending auto close+: wait till the specified time and then automatically 
set the state to closed unsuccesfully.

Nils Breunese.