[otrs] How can I show email content in the reply message?

Daniel Chen ChenD at airg.com
Wed May 14 17:31:44 GMT 2008


Hi,

Now the customer can get an email with a url when I close a ticket. How can I show the content in the reply message?


How can I get rid of those "*** THIS IS JUST A NOTE ***" ?

The email is like:

*** THIS IS JUST A NOTE ***

The state of your ticket "2008051410000011" has been changed by
"Admin OTRS" to "closed successful".

http://helpdesk.exmaple.com/otrs/customer.pl?Action=CustomerZoom&TicketID=32

Your Operation Team

*** THIS IS JUST A NOTE ***


Thanks,


Daniel Chen

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