[otrs] Closed State

[Nils Breunese (Lemonbit)]

gen at gentube.com wrote:

> Quoting "Nils Breunese (Lemonbit)" <nils at lemonbit.nl>:
>
>> What is Core::PostMaster::PostmasterFollowUpState set to in  
>> SysConfig? It is set to 'open' by default.
>>
>> Nils Breunese.
>>
>
> Thanks for you reply. PostmasterFollowUpState is checked and set to  
> 'open'. However,  PostmasterFollowUpStateClosed is set to 'open' but  
> is unchecked. Could that be it?

Hm, that's also unchecked on our installation. According to the docs  
this is the setting that is controlling this behavior, so you could  
try and check it: http://doc.otrs.org/2.2/en/html/ 
x12516.html#Ticket:Core::PostMaster:PostmasterFollowUpStateClosed

Nils Breunese.