[otrs] Closed State
Nils Breunese (Lemonbit)
nils at lemonbit.nl
Fri May 16 20:48:01 GMT 2008
gen at gentube.com wrote:
> Quoting "Nils Breunese (Lemonbit)" <nils at lemonbit.nl>:
>> What is Core::PostMaster::PostmasterFollowUpState set to in
>> SysConfig? It is set to 'open' by default.
>> Nils Breunese.
> Thanks for you reply. PostmasterFollowUpState is checked and set to
> 'open'. However, PostmasterFollowUpStateClosed is set to 'open' but
> is unchecked. Could that be it?
Hm, that's also unchecked on our installation. According to the docs
this is the setting that is controlling this behavior, so you could
try and check it: http://doc.otrs.org/2.2/en/html/
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