[otrs] Charset conflicts

[Sune T. Tougaard]

I've had many of those utf errors when running 2.1.x.
Danish characters in subject or attachment names  usually triggered it.
 
The postmaster process also usually hangs at this point, and no further pop3
imports are done until it has been forced.
(at least on my Windows install)
 
As mentioned, running Windows here, so i can't help you with the upgrade
instructions.
Should be fairly straightforward, though. Have a look at the UPGRADING file.
 
-- 
/Sune 
 

________________________________

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Lars
Jørgensen
Sent: 21. maj 2008 14:43
To: 'User questions and discussions about OTRS.org'
Subject: Re: [otrs] Charset conflicts


Hi Sune,
 
Changing the charset within OTRS til utf-8 solved the problem but gave me a
new one. Fetching the mail from the mailserver results in a bunch of these
lines:
 
Malformed UTF-8 character (unexpected non-continuation byte 0x72,
immediately after start byte 0xe6) in substitution (s///) at
/opt/otrs/Kernel/System/Ticket/Article.pm line 2207.

Even though the mail gets through and a ticket is created. This installation
is running OTRS 2.1.5 - maybe I should stop trying to fix this and just
upgrade? Could somebody point me in the direction of an upgrade guide?

 
-- 
Lars


________________________________

	From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf
Of Sune T. Tougaard
	Sent: Wednesday, May 21, 2008 11:42 AM
	To: User questions and discussions about OTRS.org
	Subject: Re: [otrs] Charset conflicts
	
	

	I see the message too, when messing around with the charset in OTRS.

	However, changing the charset doesn't garble my text. 
	  
	I think that i had an issue like that once, but that was solved in a
later version. 
	(Or was it with imported usernames? Can't remember for sure) 
	  
	New e-mails as well as existing tickets? 
	  
	-- 
	/Sune 
	  

	________________________________ 

	From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf
Of Lars Jørgensen 
	Sent: 21. maj 2008 08:51 
	To: 'User questions and discussions about OTRS.org' 
	Subject: Re: [otrs] Charset conflicts 


	Hi Sune. 
	  
	Yes, it's an Exchange mailbox, but the message comes from OTRS. If I
change the language of OTRS, the language of the message also changes.

	
	If I change OTRS to use UTF-8 then the message does not appear but
the Danish characters in the tickets becomes garbled.

	
	It appears that OTRS somehow thinks the mail is in UTF-8 while it is
actually in ISO-8859-1. 
	  
	  
	-- 
	Lars 
	  
	  



	________________________________ 

	        From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org]
On Behalf Of Sune T. Tougaard 
	        Sent: Wednesday, May 21, 2008 8:22 AM 
	        To: User questions and discussions about OTRS.org 
	        Subject: Re: [otrs] Charset conflicts 
	        
	        

	        If my memory serves me right, i think that's pretty much the
wording that the Exchange 5.5 IMC uses when it encounters a message with a
charset it doesn't know.

	        Would it by any chance be an Exchange server mailbox your
OTRS install is accessing? 

	        -- 
	        /Sune 

	        -----Original Message----- 
	        From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org]
On Behalf Of Lars Jørgensen 
	        Sent: 20. maj 2008 16:01 
	        To: 'User questions and discussions about OTRS.org' 
	        Subject: [otrs] Charset conflicts 

	        Hi. 

	        I'm taking over a test installation of OTRS running on
Fedore Core. All tickets mailed to the system starts with this: "This
message was written in a character set other than your own. If it is not
displayed correctly, click here to open it in a new window."

	        I have configured Thunderbird to send emain in iso-8859-1
format (which is default, I believe). 

	        I have tried to configure everything on the machine to be
ISO-8859-1. 

	        Apache has 'AddDefaultCharset ISO-8859-1' 

	        /etc/sysconfig/i18n has 'LANG="en_US"' 

	        OTRS has DefaultCharset 
	        Everything has been restarted (including the machine). What
did I miss? 


	        -- 
	        Lars 
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