[otrs] Caught in an Email Loop

Nils Breunese (Lemonbit) nils at lemonbit.nl
Wed May 21 14:08:37 GMT 2008


Buice, David R wrote:

> Help!  One of the tickets in our OTRS system keeps spawning the same  
> email every six minutes.  We thought we had stopped it last night  
> but came in this morning and found a Gigabyte of space had been  
> eaten up and the emails are still coming!
>
> How can I stop this?  Do I need to edit one of the MySQL database  
> pieces like Article_Plain or what?  Or do I have a problem with our  
> mailserver?
>
> We're drowning and need a life preserver quick!

You probably need to remove the ticket from the mailbox.

Nils Breunese.


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