[otrs] Caught in an Email Loop
Nils Breunese (Lemonbit)
nils at lemonbit.nl
Wed May 21 14:08:37 GMT 2008
Buice, David R wrote:
> Help! One of the tickets in our OTRS system keeps spawning the same
> email every six minutes. We thought we had stopped it last night
> but came in this morning and found a Gigabyte of space had been
> eaten up and the emails are still coming!
> How can I stop this? Do I need to edit one of the MySQL database
> pieces like Article_Plain or what? Or do I have a problem with our
> We're drowning and need a life preserver quick!
You probably need to remove the ticket from the mailbox.
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