[otrs] Recently getting these errors fro OTRS :- Malformed UTF-8character (unexpected ......

Klaus Bruno bruno.klaus at infotrust.ch
Fri May 23 05:44:00 GMT 2008


Hi Mike

Did you migrate from request tracker (rt3) to otrs?
Is it possible, that some fragments (e.g. pop3 jobs) were sleeping in
the deep of your machine and now magically awoke?

regards,
Bruno

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Mike Dent
Sent: Thursday, May 22, 2008 7:27 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Recently getting these errors fro OTRS :- Malformed
UTF-8character (unexpected ......

Hi,
3 days ago i noticed i started getting messages from cron daemon on my
OTRS box of the form:-


Malformed UTF-8 character (unexpected continuation byte 0xa9, with no
preceding start byte) in substitution iterator at
/opt/otrs/Kernel/System/EmailParser.pm line 655, <PRODUCT> line 4.
Malformed UTF-8 character (unexpected continuation byte 0xa9, with no
preceding start byte) in substitution iterator at
/opt/otrs/Kernel/System/EmailParser.pm line 655, <PRODUCT> line 4.
Malformed UTF-8 character (unexpected continuation byte 0xa9, with no
preceding start byte) in substitution (s///) at
/opt/otrs/Kernel/System/EmailParser.pm line 669, <PRODUCT> line 4.
Malformed UTF-8 character (unexpected continuation byte 0xa9, with no
preceding start byte) in substitution (s///) at
/opt/otrs/Kernel/System/EmailParser.pm line 670, <PRODUCT> line 4.
Malformed UTF-8 character (unexpected continuation byte 0xa9, with no
preceding start byte) in substitution (s///) at
/opt/otrs/Kernel/System/EmailParser.pm line 671, <PRODUCT> line 4.
Malformed UTF-8 character (unexpected continuation byte 0xa9, with no
preceding start byte) in substitution (s///) at
/opt/otrs/Kernel/System/EmailParser.pm line 672, <PRODUCT> line 4.
Malformed UTF-8 character (unexpected continuation byte 0xa9, with no
preceding start byte) in substitution (s///) at
/opt/otrs/Kernel/System/EmailParser.pm line 674, <PRODUCT> line 4.
Malformed UTF-8 character (unexpected continuation byte 0xa9, with no
preceding start byte) in substitution (s///) at
/opt/otrs/Kernel/System/EmailParser.pm line 675, 



etc etc


Since this time I am receiving no notifications from OTRS and no tickets
are being created.


I checked /var/log/messages and noticed at the time I started getting
these reports from cron, the log was showing:-


May 19 19:30:05 rt3 OTRS-PM3-30[14784]:
[Notice][Kernel::System::PID::PIDCreate] Can't create PID
PostMasterPOP3, because it's already running (rt3.blah.local/14612)
! 

And every so often I get:-

May 20 10:30:04 rt3 OTRS-PM3-30[30434]:
[Notice][Kernel::System::PID::PIDCreate] Removed PID
(PostMasterPOP3/rt3.blah.local/29415, because 1 hour old! 
May 20 10:40:05 rt3 OTRS-PM3-30[30620]:
[Notice][Kernel::System::PID::PIDCreate] Can't create PID
PostMasterPOP3, because it's already running (rt3.blah.local/30434)

I'm running otrs 2.1.7

Any pointers as what might have gone wrong?

Thanks
Mike




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