[otrs] Queues organization

[Sébastien Prud'homme]

Tickets in subqueues only appears if the agent is in the group of the
subqueue (or has a role that is in the group of the subqueue).

Another idea?

2008/5/23 Nils Breunese (Lemonbit) <nils at lemonbit.nl>:
> Sébastien Prud'homme wrote:
>
>> Can someone explain me the advantages of using a tree of queues (using
>> subqueues) instead of using a flat structure (no subqueues).
>
> I believe tickets in subqueues also appear in the parent queue.
>
> Nils Breunese.
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