[otrs] Customer DB import from excel sheet

Alexander Halle ahalle-otrs at radprax.de
Fri Dec 11 07:00:51 GMT 2009


Otrs User wrote :
[...]
> I installed the client and found the table (customer_user)
> I inserted a column of my choice thru sql client.
>  
> But in OTRS under customer database I could not see that cloumn , do I 
> need to any other changes to show on frontend.
[...]

Hello Rupa,

to use additional columns you also need to tell OTRS about them. I'm 
sorry, this exceeds my knowledge, but as a start try chapter 11.2.1 of 
the admin manual.

Regards

Alexander

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