[otrs] Automatically send list of all open tickets everyday

[Alexander Halle]

Otrs User wrote :
> Is it possible that OTRS will send all the open tickets (pending 
> tickets) everyday in night to list of e-mail ID.

Hello Rupa,

with the stats module you can create a list of tickets matching your 
filter criteria. As an output format you can choose a csv file. Since 
one can run a statistic also via an included script you can automate 
this process and so realize your wish.

The stats module is explained in the admin manual, but one needs some 
time and tries to successfully create the wanted results.

The mentioned script should AFAIR be mkStats.pl in /opt/otrs/bin/ .

Regards

Alexander

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