[otrs] Bad for OTRS community? - was: Re: OTRS::CiCS for OTRS 2.4.x

[Alexander Halle]

Frank Tailor wrote :
[...]
> Yes. Contribution/backport, that's my point. Why not contributing to 
> OTRS it self (because most of the changes related to OTRS base, not as a 
> own extension with new functionality like OTRS::ITSM or OTRS Manager - 
> by the way, which I really like :) ).
[...]

Well, I'm not really sure if this form of contribution isn't already 
done. BTW, there are several contributions from cape IT members to the 
mailing list :)

Perhaps the bugs are fixed under another name or by other members of 
cape IT. If not this would be counterproductive since OTRS is the basis 
of CiCS. So a bug would either also bother CiCS users or cape IT would 
have to release a fixed CiCS version every time a new OTRS version is 
published because of the unfixex OTRS basis.

And perhaps the offered CiCS modules apart from CiCS itself are 
compatible with a normal OTRS installation.

Regarding the features of CiCS itself it would certainly be great to 
backport some of them to OTRS but IMHO no one expects this from open 
source authors. IMHO bug fixing is obligatory and backporting is 
voluntary regarding fairness.

Perhaps Torsten can comment the bug fixing and backporting.

Regards

Alexander

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