[otrs] accept incoming email from customer only

[lm1024 at gmail.com]

2009/12/13 Xavier VALLERIE <xvallerie at wd-consulting.fr>

> Someone can help me to resolve this functionality.
>
> I search in archive but don't find anything to help me.
>
> I want accept email from customer only in queue "support"  and send other
> request to the queue "commerce".
>
>

I have written the filter.
Can will useful.

Look attached
$OTRS_HOME/Kernel/System/PostMaster/Filter/NotCustomer.pm


In a file $OTRS_HOME/Kernel/Config.pm to add:

    $Self->{'PostMaster::PreFilterModule'}->{'NotCustomerFilter'} = {
        Module => 'Kernel::System::PostMaster::Filter::NotCustomer',
        Set => {
            'X-OTRS-Queue' => 'Hotline::Junk',
        },
    };

Regard,
Leonid
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