[otrs] Apache

Ilya Kornev feldpost- at mail.ru
Mon Dec 21 07:55:47 GMT 2009


Thanks a lot, Michael.
Feeling myself not that comfortable with Apache settings, I'll follow the rule "if it works, don't touch 
it" :)
This is an annoying, but not critical issue, so I'd better wait for a fix.
Thanks once again for your help.

Cheers,
Ilya

-----Original Message-----
From: "Maurer, Michael" <Michael.Maurer at mosolf.de>
To: "User questions and discussions about OTRS." <otrs at otrs.org>
Date: Fri, 18 Dec 2009 10:48:18 +0100
Subject: Re: [otrs] Apache

> Hi Ilya,
> 
> when i installed Activeperl for OTRS and left Strawberry for cron there was still ab Bug... see comment 
#6 in http://bugs.otrs.org/show_bug.cgi?id=4270
> I had to deactivate mod_perl again too. Maybe is was a result of misconfiguration or something... If u 
try this too, please share your results to us.
> 
> I solved the Issue intermediately by a massive hardware upgrade... nehalem cores > mod_perl :)
> So my system is running very fast without mod_perl.
> 
> The Error occured in 2 different logs... Windows Eventlog and apache Errorlog.
> My Windows Eventlog was:
> Fehlgeschlagene Anwendung httpd.exe, Version 2.2.10.0, fehlgeschlagenes Modul msvcrt.dll, Version 
7.0.3790.3959, Fehleradresse 0x0003876c.
> My Apache Error.log was:
> [Tue Sep 08 18:22:46 2009] [notice] Apache/2.2.10 (Win32) mod_perl/2.0.4-dev Perl/v5.10.0 configured -- 
resuming normal operations
> 
> Think its the same.
> 
> kind regards
> Michael
> 
> -----Urspr  ngliche Nachricht-----
> Von: Ilya Kornev [mailto:feldpost- at mail.ru] 
> Gesendet: Freitag, 18. Dezember 2009 10:13
> An: Maurer, Michael
> Cc: User questions and discussions about OTRS.
> Betreff: Re: AW: [otrs] Apache
> 
> Michael, thank you.
> 
> Installing OTRS from scratch as porposed in Comment#4 is not an option for me. 
> So there's two ways to get it fixed: to install ActivePerl in addition to StrawberyPerl or upgrading to 
2.4.5.
> However, I'm not sure about the latter. Would it really help?
> Also, in your error message the trouble module is perl510.dll, and in my case it's msvcrt.dll. Does it 
matter?
> 
> Ilya
> 
> -----Original Message-----
> From: "Maurer, Michael" <Michael.Maurer at mosolf.de>
> To: "Ilya Kornev" <feldpost- at mail.ru>,
> "User questions and discussions about OTRS." <otrs at otrs.org>
> Date: Fri, 18 Dec 2009 09:45:19 +0100
> Subject: AW: [otrs] Apache
> 
> > http://bugs.otrs.org/show_bug.cgi?id=4270
> > 
> > kind regards
> > Michael
> > 
> > -----Urspr  ngliche Nachricht-----
> > Von: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Im Auftrag 
> > von Ilya Kornev
> > Gesendet: Freitag, 18. Dezember 2009 09:40
> > An: Rory
> > Cc: User questions and discussions about OTRS.
> > Betreff: Re: [otrs] Apache
> > 
> > Thanks, Rory.
> > Actually, it's a Windows virtual machine under VMware.
> > Event Viewer says the following:
> > ---------------------------------
> > Faulting application httpd.exe, version 2.2.10.0, faulting module 
> > msvcrt.dll, version 7.0.2600.2180,
> fault address 0x000378ac.
> > ---------------------------------
> > 
> > I wish I knew what it means...
> > 
> > Cheers,
> > Ilya
> > 
> > -----Original Message-----
> > From: Rory <rclerkin at gmail.com>
> > To: Ilya Kornev <feldpost- at mail.ru>,
> > "User questions and discussions about OTRS." <otrs at otrs.org>
> > Date: Thu, 17 Dec 2009 13:57:35 +0000
> > Subject: Re: [otrs] (no subject)
> > 
> > > Is this running on a Linux server?
> > > If it is it would be good to see if there is anything in the system 
> > > messages log at the same time (this is in /var/log/messages if 
> > > you're not familliar).
> > > If it is a windows server check the event viewer for other errors.
> > > Is the server only being used to host OTRS or are you using it for 
> > > other services too?
> > > 
> > > Rory
> > > --
> > > Support my 365 Challenge in aid of the Irish Cancer Society
> > > 
> > > www.365challenge.ie
> > > 
> > > 
> > > 
> > > 2009/12/17 Ilya Kornev <feldpost- at mail.ru>:
> > > > Hello.
> > > >
> > > > I noticed that Apache sometimes causes errors on the OTRS server 
> > > > (there appears a Windows standard
> > message
> > > > 'Application has crashed'), however, the Apache service keeps 
> > > > running and OTRS keeps working without
> > any
> > > > visible problems.
> > > >
> > > > In the Apache error log I found these lines created just about the time when the error appears:
> > > >
> > > > [Thu Dec 17 16:42:18 2009] [notice] Apache/2.2.10 (Win32) 
> > > > mod_perl/2.0.4-dev Perl/v5.10.0 configured -
> > -
> > > > resuming normal operations
> > > > [Thu Dec 17 16:42:18 2009] [notice] Server built: Oct 10 2008
> > > > 12:39:04 [Thu Dec 17 16:42:18 2009] [notice] Parent: Created child 
> > > > process 3148 [Thu Dec 17 16:42:33 2009] [notice] Child 3148: Child 
> > > > process is running [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Acquired the start mutex.
> > > > [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Starting 64 worker threads.
> > > > [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Starting thread to listen on port 8080.
> > > > [Thu Dec 17 16:42:51 2009] [notice] Parent: child process exited 
> > > > with status 3221225477 --
> Restarting.
> > > >
> > > > Can somebody explain what is happening to Apache and how it could be fixed?
> > > >
> > > > Cheers,
> > > > Ilya
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