[otrs] Closing a ticket : text is mandatory

[Ilya Kornev]

Hi, Philippe.

Yes, it's possible.
Go to the Admin area and edit this section Ticket -> Frontend::Agent::Ticket::ViewClose as you prefer.
For example, I set everything so that only next state (closed) is shown in this window.

Cheers,
Ilya

-----Original Message-----
From: "Martignier, Philippe" <philippe.martignier at wipo.int>
To: "'otrs at otrs.org'" <otrs at otrs.org>
Date: Wed, 23 Dec 2009 14:31:12 +0100
Subject: [otrs] Closing a ticket : text is mandatory

> Hi there,
> 
> When you close a ticket, you have to fill in the text field, it is mandatory. Is it possible to remove 
that control ?
> 
> I didn't find anything in the sysconfig ... maybe I miss it !
> 
> Many thanks for any response :)
> 
> 
> Philippe Martignier
> 
> Communications Division
> 
> Customer Service Section
> 
> Email : Philippe.Martignier at wipo.int<mailto:Philippe.Martignier at wipo.int>
> 
> Phone : 00 41 022 338 72 36
> 
> Building : GB II
> 
> Office : 0,3
> 
> 
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