[otrs] Admin Notification Error
Gerardo Pivotto - sistemas
gpivotto at sep.org.ar
Mon Jul 6 12:48:38 GMT 2009
Michiel: Thanks a lot for this advice, i really think that cron it was a services daemon relationed with the sendmail process. But I read ur reponse I realiced that we have migrated the mail server and change some configurations because of some DOS attacks. That was the first problem at all, the validation requeriments changed. Then Looking at the otrs configs, i discover that for the smtp configuration the sisitem needs a FDQN, so i changed the name <<mailserver>> to <<mailserver.mydomain>>. In this moment the error changed, and I decided to start testing network configurations and discovered that ubuntu server didnot resolve names(so the dns server didnot gave me and ip for the mailserver.mydomain server). I havent time to continue testing about this problem, but as you help me(or try to help me, thats because mi problem it was not OTRS), i believed that you deserve my reply.
Thanks for your time, I found very powerfull this mailling list so I will try to improve my skills so ask for interesting things and help others to solve them problems.
See you next time.
> Message: 2
> Date: Fri, 3 Jul 2009 10:23:56 +0200
> From: Michiel Beijen <michiel at beefreeit.nl>
> Subject: Re: [otrs] Admin Notification Error
> To: "User questions and discussions about OTRS." <otrs at otrs.org>
> <9eda38a40907030123j1cf8141bk223832e26639577 at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
> I'd love to waste some of my time to try helping you out a little bit! ;-)
> I could not understand how cron, modprobe and lsmod would have anything to
> do with your issues.
> When you'd send an admin notification OTRS uses the Core::Sendmail settings
> to determine how to send out e-mail. In your case the mail server you
> configured is rejecting the use of the address "gpivotto at sep.org.ar" as a
> "from" address. This can be because of the mail server is not accepting mail
> sent from the domain "sep.org.ar" or it can also be that you'd need to
> authenticate first.
> Please review the settings in OTRS under Admin > SysConfig > Framework >
> Core > AdminEmail, which will contain your default email address to be used
> for Admin Notification, and Admin > SysConfig > Framework > Core::Sendmail
> which will contain your mail server setup for sending out mail.
> Also, you state that you do not understand much of Linux system
> administration but you chose OTRS because of the license. While of course
> the GPL is a fine license, I would point out that OTRS can also run on
> Windows, and many people do so. This is advisable if your shop has mainly
> Windows skills. Of course OTRS uses the same GPL license (AGPL for OTRS >=
> v2.4) on Windows as on Linux, the only downside is that you do not work with
> a GPL'ed operating system. Another possibility is to learn linux
> administrating, since you are using Ubuntu you might want to check out
> training courses here: http://www.ubuntu.com/training
> Kind regards,
> Michiel Beijen
> Software Consultant
> +31 6 - 457 42 418
> Bee Free IT + http://beefreeit.nl
> On Fri, Jul 3, 2009 at 00:40, Gerardo Pivotto - sistemas <
> gpivotto at sep.org.ar> wrote:
> > I got an error while trying to send a Admin notification.
> > During my implementation testings i did not have this problem at all.
> > First, I introduce mi Implementation structure.
> > I got an OTRS 2.2.4, running on a Ubuntu 8.04 Server, the ubuntu server is
> > hosted at a VMware Server virtual machine(testing enviroment was an ubuntu
> > server 9.04, in an vmx runing on VMware player). I sudo aptitude the
> > precompiled aplication with this command: "sudo aptitude install
> > -with--recommends". I tryed all otrs modules and did not found any problem.
> > But later I configure admin mail acount and smtp address(I got an mail
> > server so i decided to use it smtp service rather than configurin another
> > method to send the notification.
> > For testing after the error apears, I reestart cron services(I guess that
> > it is the guilty in this case) then I modprobe and lsmod looking for it and
> > I didnot found nothing on them.
> > Here is the error resulting of sending an Admin Notification:
> > "
> > Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Jul 2
> > 16:24:39 2009
> > Message: Can't use from: gpivotto at sep.org.ar! Enable debug for more info!
> > Traceback (4699):
> > Module: Kernel::System::Email::SMTP::Send (v1.14) Line: 87
> > Module: Kernel::System::Email::Send (v18.104.22.168) Line: 498
> > Module: Kernel::Modules::AdminEmail::Run (v1.25) Line: 107
> > Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
> > Module:
> > ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler
> > (v) Line: 47
> > Module: (eval) (v1.81) Line: 204
> > Module: ModPerl::RegistryCooker::run (v1.81) Line: 204
> > Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170
> > Module: ModPerl::Registry::handler (v1.99) Line: 31
> > "
> > I really dont understand much of linux managing, but as OTRS is GPL
> > license, I decided to use an GPL licese base software.
> > First of all, I just have to apologies because of my bad use of the English
> > language.
> > Then after the formal thing i just want to say thanks from now to the time
> > you people waste trying to help me.
> > See you next time, Gerardo Pivotto
> > Country: Argentina
> > City: Cordoba
> > Primary Language: Spanish.
> > Secondary Language: English.
> > Little bit of Portugues and French.
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