[otrs] AgentTicketEscalationView showing tickets with positiv escalation time?
Fürtbauer Wolfgang
W.Fuertbauer at asamer.at
Tue Mar 31 05:42:46 GMT 2009
Dear all,
shouldn't this view show only tickets with violated escaltion time (eg < 0)?
How can I get rid of tickets without violation in this view?
Best
Wolfgang
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