[otrs] Remove Ticket ID from subject?

[Nils Leideck - ITSM]

you can search in references as well ...

Am 09.11.2009 um 13:59 schrieb Luís Gomes:

> Hey all, is it possible to don't display the ticket id on the e- 
> mails subject?
> I've tried removing it but all replies will then open new tickets  
> instead of beeing associated with the original ticket.
> Isn't it possible to define the ticket ID on a mail header or  
> something?


Nils Leideck

-- 
Nils Leideck
Senior Consultant
nils.leideck at leidex.net

https://webint.cryptonode.de / a Fractal project





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