[otrs] Clever OTRS =)

[Михаил Лукин]

Andrey, before posting to english-speaking mailing list, switch your OTRS
from russian to english. "Тема" is not "Theme" there but "Subject".

On Tue, Dec 29, 2009 at 7:36 PM, Gazizov Andrey <moonshiner at retn.net> wrote:

> Happy New Year dear OTRS users ;-)
>
> Under the end of the year I have a following task - it would be great for
> me that otrs create ticket only in that case if it satisfies to following
> points:
>
> - responsible
> - theme
> - freetext fields
> etc..
>
> I.e. until user will not correctly specify a theme of the ticket or
> responsible ticket it is not created. It's possible in OTRS?
>
> Thanks in advance.
>
> --
> Best regards,
> Andrey Gazizov
> ReTN
>
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-- 
regards,
Mihail
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