[otrs] Postmaster Cron does not start after reboot

[Gordon O'Brien]

Yes, that does work fine and continues to work ok until the server is rebooted. I then have to manually restart OTRS service (even though it does start automatically) or start the crontab manually.

 

Is it something to do with suse-rcotrs?

 

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Gerrit Tamboer
Sent: 04 January 2010 21:00
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Postmaster Cron does not start after reboot

 

Try restarting crontab and restarting OTRS...

That should do the trick!

 

 

	 

	
________________________________


	From: Gordon O'Brien [mailto:gordon.obrien at mediasquare.co.uk]
	To: User questions and discussions about OTRS. [mailto:otrs at otrs.org]
	Sent: Mon, 04 Jan 2010 20:50:50 +0100
	Subject: Re: [otrs] Postmaster Cron does not start after reboot

	Thank you.

	I had just noticed that there were two postmaster_email files in my cron folder. On had a ~ suffix on the end and this one has the */5 cron entry in it. I have deleted that file.

	 

	Just rebooted and run crontab –u otrs –l and I get:

	“no crontab for otrs”.

	 

	OTRS is running but I still need to execute 

	./Cron sh start otrs

	 

	 

	 

	From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Gerrit Tamboer
	Sent: 04 January 2010 19:39
	To: User questions and discussions about OTRS.
	Subject: Re: [otrs] Postmaster Cron does not start after reboot

	 

	You can remove it by outcommenting the entry.

	Just put # in front of the line.

	 

	#   */5 * * * * $HOME/bin/PostMasterMailbox.pl >> dev/null

	 

	After that restart the OTRS service.

	That might solve your problem.

		
________________________________


		From: Gordon O'Brien [mailto:gordon.obrien at mediasquare.co.uk]
		To: User questions and discussions about OTRS. [mailto:otrs at otrs.org]
		Sent: Mon, 04 Jan 2010 20:36:17 +0100
		Subject: Re: [otrs] Postmaster Cron does not start after reboot

		Thanks for your response.

		I appear to have two entries in crontab for postmaster_mailbox:

		 

		*/1 * * * * $HOME/bin/PostMasterMailbox.pl >> dev/null

		 

		*/5 * * * * $HOME/bin/PostMasterMailbox.pl >> dev/null

		 

		Could this be causing the problem?

		How do I remove the latter entry?

		 

		Cheers

		G.O.B.

		 

		 

		From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Gerrit Tamboer
		Sent: 04 January 2010 17:46
		To: User questions and discussions about OTRS.
		Subject: Re: [otrs] Postmaster Cron does not start after reboot

		 

		Check the cronjobs.

		 

		/opt/otrs/var/cron

		 

		To see if the cron is running:

		crontab -u -l otrs

		 

		Good luck.

			 

			
________________________________


			From: Gordon O'Brien [mailto:gordon.obrien at mediasquare.co.uk]
			To: Gordon O'Brien [mailto:gordon.obrien at mediasquare.co.uk], otrs at otrs.org
			Sent: Mon, 04 Jan 2010 18:40:03 +0100
			Subject: [otrs] Postmaster Cron does not start after reboot

			Hi

			 

			I am running OTRS 2.4.5 on OpenSUSE 11.1

			 

			I have a problem when the server is rebooted after updates. The Postmaster mail account will not fetch email from the configured POP3 account unless I click ‘run now’ or manually execute ./Cron sh start otrs

			 

			Is there a way for this to automatically start after a reboot?

			 

			Thanks.

			 

			 

			
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