[otrs] New setup questions - smtps, faq, mod_perl

[dnk]

Hi there,

I have just setup OTRS on CentOS 5.4, and all is going well thus far.

I just have a few questions that my google searches have not yielded results for...



1) When using the support module to check if my system is optimized, I get:

Check for CGI Accelerator.
You should use FastCGI or mod_perl to increase your performance.

- What do i need to do to enable that? It seems to be set up in my apache conf (mod_perl).

2) I also installed the FAQ module. Where on earth can I remove the "default comment"?

3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS connection on port 587. I am pretty sure i set it up right. But when i use a function that requires mail (IE recover password), I get:

Traceback:	ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan  5 14:26:12 2010

Message: Can't connect to smtp.xxxxxxxx.com: !

Traceback (19419): 
   Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
   Module: Kernel::System::Email::Send (v1.64) Line: 683
   Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
   Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48

- Now i can ping that hostname without issue from the server. I have all the required perl modules installed as well. 

I have (for settings):

SendmailModule: SMTPS
SendmailModule::CMD: (left as default)
SendmailModule::Host: myhostname
SendmailModule::AuthUser: full email address (as my server requires)
SendmailModule::AuthPassword: ***********


Thanks in advance.

D