[otrs] Questions about PGP and attachments

[Martin Edenhofer]

Hi David,

what OTRS version do you use?

Normally you can use "inline" or "detached" PGP.

"inline" means, that only message body gets crypted/signed.

"detached" means, the whole email (message body + attachments) get's crypted/signed.

Greetings,

 -Martin

On 06.01.2010, at 12:27, David Eitzinger wrote:

> Hello !
> 
> I just stumpled upon a little problem here: We wanted to use OTRS to
> send out encrypted Emails to clients - including attachments. To my
> surprise, the emails are crypted but the attachment is sent as is. Is
> there an easy way to change this behaviour so the entire message is
> encrypted ?
> 
> Also: When receiving encrypted Emails, everything is correctly
> decrypted. Unfortunately this only works with messages that are entirely
> encrypted. We sometimes get plain text emails with encrypted
> attachments. - Those are not decrypted automatically and the attachments
> have to be downloaded and decrypted offline. If someone has a tip how to
> change this, that would be great !
> 
> Cheers,
> 
> David