[otrs] Agent Notifications are not sent, plz help

[Martin Edenhofer]

Hi Arpit,

did you try to set a "SendmailNotificationEnvelopeFrom"?

SysConfig -> Group "Framework" -> Subgroup "Core::Sendmail" -> Just enter an valid envelope from email address for outgoing notifications.

-Martin

On 06.01.2010, at 14:05, Arpit2 G wrote:

> 
> Hello Everyone,
> I am using otrs 2.4.5 with ITSM 1.3.2 on windows 2008 server. I am facing
> one issue: when a user creates a ticket, auto reply is working fine but
> Agent notifications are not working. In preferences they are set to yes.
> Please see the log below and guide me what am i missing here.
> 
> 
> [Wed Jan  6 11:00:09 2010][Notice][Kernel::System::Ticket::TicketCreate]
> New Ticket [2010010610000084/Hi Demo Ticket] created (TicketID=58,Queue=1st
> Level::XXX,Priority=2-Normal,State=new)
> [Wed Jan  6 11:00:10
> 2010][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
> 'XXXX <XXXX at XXXX.com>' from 'OTRS System <XXXX at XXXX.com>'. HistoryType =>
> SendAutoReply, Subject => [Ticket#2010010610000084] RE: Hi Demo Ticket;
> [Wed Jan  6 11:00:10
> 2010][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto
> response (SendAutoReply) for Ticket [2010010610000084] (TicketID=58,
> ArticleID=112) to 'XXXX <XXXX at XXXX.com>'.
> [Wed Jan  6 11:00:10 2010][Error][Kernel::System::Email::SMTP::Send][149]
> Can't send message: 454Start mail input; end with <CRLF>.<CRLF>
> 5.7.3 Client does not have permission to Send As this sender.
> ! Enable Net::SMTP debug for more info!
> [Wed Jan  6 11:00:10
> 2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent
> agent 'NewTicket' notification to 'XXXX <XXXX at XXXX.com>'.
> [Wed Jan  6 11:00:11 2010][Error][Kernel::System::Email::SMTP::Send][149]
> Can't send message: 454Start mail input; end with <CRLF>.<CRLF>
> 5.7.3 Client does not have permission to Send As this sender.
> ! Enable Net::SMTP debug for more info!
> [Wed Jan  6 11:00:11
> 2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent
> agent 'NewTicket' notification to 'XXXX <XXXX at XXXX.com>'.
> [Wed Jan  6 11:00:12
> 2010][Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1
> email(s) from otrs1/XXXXXXX.
> 
> Regards
> Arpit Gupta
> 
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