[otrs] New setup questions - smtps, faq, mod_perl

Wed Jan 6 17:12:32 GMT 2010

uncomment also

use DBD...
use Kernel::System::DB....

On Wed, Jan 6, 2010 at 6:05 PM, dnk <d.k.emaillists at gmail.com> wrote:

> Just to add to my previous post,
>
> What should be edited in:
> /opt/otrs/scripts/apache2-perl-startup.pl
>
> Just uncomment and modify:
> Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass');    ?
>
> D
>
>
>
> On 2010-01-06, at 8:42 AM, dnk wrote:
>
> > Hey there,
> >
> > 1) I had a look at all of that documentation (README.webserver), and it
> was already setup. I had used the RPM for OTRS (I am on CentOS 5), and it
> did the configuration and added a perl.conf and otrs.conf to my config.d
> directory. Just for giggles, I added the load module directive to my
> httpd.conf (As I knew Apache would load it only once - but give me feedback
> if the other instance loaded) - so i can confirm my mod_perl was being
> loaded. So I am still not sure why it is not being used by OTRS.
> >
> > 2) I can add and delete my FAQ just fine, but somewhere in the template,
> there are the words "default comment". It appears above the FAQ categories.
> For example:
> >
> > -----------------
> > FAQ
> >
> > default comment    <------------------------ This is what I want to get
> rid of.
> >
> > Name / Comment        SubCategories   Article
> >       Hardware
> > Hardware related FAQ for devices such as computers, cell phones, etc  1
>     0
> > -----------------
> >
> > It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ
> instance.
> >
> >
> > 3) In the checkModule, I have all modules in there as OK. The one in
> particular that you mentioned too.
> >   o Net::SMTP......................ok (v2.31)
> >      o Authen::SASL................ok (v2.12)
> >      o Net::SMTP::SSL..............ok (v1.01)
> >
> > As for your request to have a look at the link:
> http://yourserver/otrs/index.pl?Action=AdminMailAccount
> > - That is the admin area for incoming email. My issue is with outbound.
> IE when as password request, etc.
> >> From this link (for config):
> http://yourserver/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Core::Sendmail&SysConfigGroup=Framework
> >
> > But in the adminlog, there were the following errors (nothing else
> related) from when I requested as password:
> >
> > Tue Jan 5 13:51:19 2010       error   OTRS-CGI-10     Can't connect to
> smtp.xxxxxxxxxxx.com: !
> >
> >
> > Any additional ideas?
> >
> > D
> >
> >
> >
> > On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:
> >
> >> Hi there,
> >>      • About enabling mod_perl, please read /opt/otrs/README.webserver
> >>      • If you're logged in as admin, you'll be able to delete any FAQ
> article opening it and clicking the Delete button (
> http://yourserver/otrs/index.pl?Action=AgentFAQ&Subaction=Delete&CategoryID=XX&ItemID=YY
> )
> >>      • To make sure you have all modules installed, run
> /opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is
> needed for SMTPS, besides that, share with us the corresponding log entries
> at http://yourserver/otrs/index.pl?Action=AdminLog after you click under
> "Run Now!" at http://yourserver/otrs/index.pl?Action=AdminMailAccount
> >> Greeetings,
> >>
> >> Leonardo Certuche
> >>
> >> On Tue, Jan 5, 2010 at 5:49 PM, dnk <d.k.emaillists at gmail.com> wrote:
> >> Hi there,
> >>
> >> I have just setup OTRS on CentOS 5.4, and all is going well thus far.
> >>
> >> I just have a few questions that my google searches have not yielded
> results for...
> >>
> >>
> >>
> >> 1) When using the support module to check if my system is optimized, I
> get:
> >>
> >> Check for CGI Accelerator.
> >> You should use FastCGI or mod_perl to increase your performance.
> >>
> >> - What do i need to do to enable that? It seems to be set up in my
> apache conf (mod_perl).
> >>
> >> 2) I also installed the FAQ module. Where on earth can I remove the
> "default comment"?
> >>
> >> 3) I am using smtps (Core::Sendmail) for my mail server as it requires a
> TLS connection on port 587. I am pretty sure i set it up right. But when i
> use a function that requires mail (IE recover password), I get:
> >>
> >> Traceback:      ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan
>  5 14:26:12 2010
> >>
> >> Message: Can't connect to smtp.xxxxxxxx.com: !
> >>
> >> Traceback (19419):
> >>  Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
> >>  Module: Kernel::System::Email::Send (v1.64) Line: 683
> >>  Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line:
> 457
> >>  Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
> >>
> >> - Now i can ping that hostname without issue from the server. I have all
> the required perl modules installed as well.
> >>
> >> I have (for settings):
> >>
> >> SendmailModule: SMTPS
> >> SendmailModule::CMD: (left as default)
> >> SendmailModule::Host: myhostname
> >> SendmailModule::AuthUser: full email address (as my server requires)
> >> SendmailModule::AuthPassword: ***********
> >>
> >>
> >> Thanks in advance.
> >>
> >> D
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