[otrs] Can't write config

[Michiel Beijen]

Hi Ed,

The Ubuntu package is derived from the Debian package, which is a
little paranoid. This means you can't leverage the SysConfig by
default.

Please read /usr/share/doc/otrs2/README.Debian for instructions on how
to make the permissions a little less paranoid so you can leverage the
Package Manager and the SysConfig, two powerful OTRS features.

((enjoy))

Michiel Beijen
R&D

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On Wed, Jun 9, 2010 at 12:46 PM, e c <otrshelp2 at gmail.com> wrote:
>
> Hi all,
>
> I have just installed otrs and i get the following error when i disable the following config:
> CustomerPanelCreateAccount -> No
>
> I get the following in web page:
> Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Jun  9 12:42:59 2010
>
> Message: Can't write ConfigItem!
>
> Traceback (1541):
>    Module: Kernel::Modules::AdminSysConfig::Run (v1.77) Line: 150
>    Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
>    Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
>    Module: (eval) (v1.88) Line: 204
>    Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
>    Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
>    Module: ModPerl::Registry::handler (v1.99) Line: 31
>
> While in /var/log/syslog :
>
> Jun  9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::System::Config::CreateConfig][Line:495]: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm!
> Jun  9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::System::Config::ConfigItemUpdate][Line:547]: Can't create empty /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm!
> Jun  9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::Modules::AdminSysConfig::Run][Line:150]: Can't write ConfigItem!
>
>
> the permissions of the files are:
> root at host:/var/log# ls -l /usr/share/otrs/Kernel/Config/Files/
> total 792
> -rw-rw-r-- 1 otrs www-data 295674 2010-01-04 13:35 Framework.xml
> -rw-rw-r-- 1 otrs www-data 511824 2010-02-01 02:00 Ticket.xml
> lrwxrwxrwx 1 otrs www-data     32 2010-06-09 11:52 ZZZAAuto.pm -> /var/lib/otrs/Config/ZZZAAuto.pm
> lrwxrwxrwx 1 otrs www-data     31 2010-06-09 11:52 ZZZAuto.pm -> /var/lib/otrs/Config/ZZZAuto.pm
> root at host:/var/log# ls -l /var/lib/otrs/Config/
> total 120
> -rw-rw-r-- 1 otrs www-data 119182 2010-06-09 12:42 ZZZAAuto.pm
> Im using a ubuntu 10.04 with last updates and otrs 2.4.7-1
>
> Can you please help me?
>
> Thanks,
> Ed.
>
>
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