[otrs] Closing ticket with note-external
jos at xos.nl
Fri Nov 5 20:06:44 GMT 2010
What is the reason that you can only select "note-internal" in the
close ticket window and not "note-external"? Or is this a bug?
I understand you normally want to close a ticket with a reply, but
in some cases we do want to work only web-based and still leave a
note for the customer when closing the ticket. A workaround is to
first add a note and then close it, but that's not very elegant.
For me this is a minor issue, but I'm just curious...
-- Jos Vos <jos at xos.nl>
-- X/OS Experts in Open Systems BV | Phone: +31 20 6938364
-- Amsterdam, The Netherlands | Fax: +31 20 6948204
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