[otrs] Problem with Customer interface

Sebastien Bory sb at groupenci.com
Fri Sep 17 09:55:20 GMT 2010


Dear List,

I do some test and this error , appear only when I do an authentication and
synchronization with LDAP (active directory) for the customer

Anybody have an idea why ? thanks

Best regards

 

Sébastien  Bory



 

De : otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] De la part de
Sebastien Bory
Envoyé : lundi 13 septembre 2010 10:52
À : User questions and discussions about OTRS.
Cc : otrs-owner at otrs.org
Objet : [otrs] Probleme with Customer interface

 

Dear list

I have an error message when a customer want to open a new ticket witch the
customer interface.

When he click to summit he have this page “Erreur: Can't get ArticleID from
INSERT! “

and I have the same error in my apache log:

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] Use of uninitialized
value $_ in -d at C:/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.,
referer: http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] Use of uninitialized
value $_ in -d at C:/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.,
referer: http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] ERROR: OTRS-CGI-10
Perl: 5.10.0 OS: MSWin32 Time: Mon Sep 13 10:33:39 2010, referer:
http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] , referer:
http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9]  Message: Can't get
ArticleID from INSERT!, referer: http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] , referer:
http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9]  Traceback (3872): ,
referer: http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9]    Module:
Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) Line: 243,
referer: http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9]    Module:
Kernel::Modules::CustomerTicketMessage::Run (v1.47) Line: 371, referer:
http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9]    Module:
Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 852, referer:
http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9]    Module:
C:/OTRS/OTRS/bin/cgi-bin/customer.pl (v1.42) Line: 48, referer:
http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] , referer:
http://opc.groupenci.lan/otrs/customer.pl.

So when I log to the agent interface the ticket is created, but I don’t have
any mail to tell me there are a new ticket in this file.

It’s a mismatch about mail and postmaster Configuration?

Thanks for your response

Sebastien Bory

 

 

 

 

Cordialement

 

Sébastien  Bory
Administrateur réseaux
NCI-les centres d'affaires
Bienvenue chez vous - Just welcome !
59 Rue des Petits Champs 75001 Paris
Tel  33(0) 1 73 77 53 41
Fax  33(0) 1 73 77 55 56
Port: 33(0) 6 78 93 28 66 
Mail : <mailto:sb at groupenci.com> s.bory at groupenci.com
Web:  <http://www.groupenci.com/> www.groupenci.com

 

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