[otrs] Bricked install

Gerald Young crythias at gmail.com
Fri Jul 1 23:55:43 GMT 2011


Potentially, you can use a forward, though...

On Fri, Jul 1, 2011 at 7:21 PM, Robert Woodworth <robertw at a10networks.com>wrote:

> Im not so lucky.****
>
> I have to use either fetchmail or its equivalent to get mail off the mail
> “appliance”****
>
> If I want procmail, I have to fetchmail and pipe to procmail.****
>
> ** **
>
> ** **
>
> *From:* otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] *On Behalf Of
> *Gerald Young
> *Sent:* Friday, July 01, 2011 1:14 PM
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Bricked install****
>
> ** **
>
> None of the below. Assuming that the OTRS box can receive email (it has an
> SMTP server, such as postfix, it's set to receive port 25, and MX records or
> forwarding can go to the box) procmail will react to the ticket as soon as
> the ticket arrives in the otrs inbox on the otrs box. ****
>
> ** **
>
> Think of it as an endpoint, not a method to grab tickets. It *is* using an
> SMTP server. Mail arrives at the SMTP server and immediately addresses the
> ticket. It's the same method used in mailman or listservs to redirect
> messages. There's no timing because it's always reacting to mail. ****
>
> ** **
>
> So, what happens after the message arrives at the SMTP server? procmail
> reacts and puts the message through postmaster filter, exactly the same way
> fetch/imap/pop works.****
>
> ** **
>
> On Fri, Jul 1, 2011 at 1:37 PM, Robert Woodworth <robertw at a10networks.com>
> wrote:****
>
> So you run fetchmail piped to procmail ?  Or do you use the built in OTRS
> Postmaster Perl script ?****
>
>  ****
>
>  ****
>
> *From:* otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] *On Behalf Of
> *Gerald Young
> *Sent:* Friday, July 01, 2011 5:42 AM****
>
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Bricked install****
>
>  ****
>
> I'm a bigger fan of procmail than any other method. It reacts instantly,
> and as often as makes sense, I'd recommend it to anyone.****
>
>
> http://wiki.otrs.org/index.php?title=Use_procmail_to_handle_OTRS_requests_instantly_instead_of_POP3/fetch
> ****
>
>  ****
>
> Apologies if this is a duplicate answer. When I replied before, the system
> crashed.****
>
>  ****
>
> On Thu, Jun 30, 2011 at 3:53 PM, Robert Woodworth <robertw at a10networks.com>
> wrote:****
>
> Outgoing mail works (FINALLY)  That one was my own stupidity.  I was
> missing a deb that full Ubuntu has by default.****
>
> The solution that I finally got going on my other servers to send involves
> installing postfix & sasl2-bin.****
>
> About 2 minutes of tweaking and outgoing mail works.****
>
> The problem with Turnkey, is that in its slimming down, by default, it does
> not include sasl2-modules which cause my seemingly identical setup to still
> claim invalid method.****
>
>  ****
>
> That’s fixed.****
>
>  ****
>
> If you have a corp mail server these days, it usually takes quite a bit of
> fiddling about to make new engineering machines in the lab able to send to
> it.  Mastering auth mail took me a while, but its finally easy.****
>
>  ****
>
> My Lurker server uses Fetchmail to get its mail.****
>
> The docs told me to do things that didn’t work  and I finally came up with
> a working implementation by trial and error.****
>
>  ****
>
> Now back to OTRS…****
>
> OTRS seems to have 2 methods of getting mail from the mailserver.****
>
> There seems to be a way to use Fetchmail and it looks like it has some
> postmaster process.****
>
> I like the postmaster process better, but I cant get any diagnostics out of
> it to tell me where its failing.****
>
>  ****
>
> My question of last night was which is better ?****
>
>  ****
>
> I know I can send mail.  Now I need to verify that I can receive it as
> well.****
>
> Once that’s working, I can chase the broken symbolic link for ZZZAuto and
> hopefully not brick the machine again.****
>
>  ****
>
>  ****
>
>  ****
>
>  ****
>
>  ****
>
> *From:* otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] *On Behalf Of
> *Rory
> *Sent:* Thursday, June 30, 2011 3:21 AM****
>
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Bricked install****
>
>  ****
>
> Hi Robert,****
>
>
>
> I've generally used the red-hat type distros myself so I may be making
> suggestions that might not work with Debian type installs.
>
> Have you been able to send mail outbound from the Turnkey server using any
> mail application?
> If you have that working but otrs will not send mail then it would be worth
> trying the fetchmail method. I've not used the fetchmail method myself so I
> won't be much help in that regard.
>
> This may not be useful but if not maybe somebody in future will have use
> for it.
> I believe building OTRS 3.x from source will work for Turnkey. I'm not sure
> if Muhammad was talking about doing this or building a .deb file.
> It might not be much help at this stage as you're under pressure to get a
> completed product but the following is the basic procedure.
>
> http://doc.otrs.org/3.0/en/html/manual-installation-of-otrs.html
>
> Install Perl and all the necessary modules listed at the above link.
> Install an SQL database, normally mysql.
> Install a web server, normally apache, and the necessary modules for it to
> use the database and the Perl engine.
> Install OTRS from the latest tar.gz ( 3.0.8 at this time
> http://ftp.otrs.org/pub/otrs/ )
>
> The benefits of doing things this way is that you can build a more tailored
> system with more up to date releases of the different elements. Considering
> that you're using a pretty unique setup it might suit you better. It is more
> time consuming mind you, especially the first time as you work out
> dependancies for the different elements.
>
> I've included below the otrs.conf I use with my apache server to have OTRS
> as a Virtual Host on this server. Maybe you know all this already but using
> Virtual Hosts in my web server allows me to run other websites on the same
> server using unique hostnames for each (my OTRS install is reached using
> support.mydomain.local and I've a cacti install at cacti.mydomain.local.
> Both point to the same webserver which picks the website to display based on
> the URL entered in the browser)
>
> I hope something there is useful,
> Rory
>
> ######################################################
> otrs.conf  --- included from the httpd.conf where the settings to enable
> Virtual Hosts are configured.
> ######################################################
>
> <VirtualHost *:80>
>
>     ServerAdmin support at mydomain.com
>     DocumentRoot "/opt/otrs/var/httpd/htdocs/"
>     ServerName support
>     ServerAlias support.mydomain.local
>     ErrorLog "/var/log/httpd/otrs-error_log"
>     CustomLog "/var/log/httpd/otrs-access_log" common
>
>         # agent, admin and customer frontend
>         ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
>         Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
>
>
>         # if mod_perl is used
>         <IfModule mod_perl.c>
>
>             # load all otrs modules
>             Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
>
>             # Apache::Reload - Reload Perl Modules when Changed on Disk
>             PerlModule Apache2::Reload
>             PerlInitHandler Apache2::Reload
>             PerlModule Apache2::RequestRec
>
>             # set mod_perl2 options
>             <Location /otrs>
>         #        ErrorDocument 403 /otrs/customer.pl
>                 ErrorDocument 403 /otrs/index.pl
>                 SetHandler  perl-script
>                 PerlResponseHandler ModPerl::Registry
>                 Options +ExecCGI
>                 PerlOptions +ParseHeaders
>                 PerlOptions +SetupEnv
>                 Order allow,deny
>                 Allow from all
>             </Location>
>
>         </IfModule>
>
>
>
>         # directory settings
>         <Directory "/opt/otrs/bin/cgi-bin/">
>             AllowOverride None
>             Options +ExecCGI -Includes
>             Order allow,deny
>             Allow from all
>         </Directory>
>         <Directory "/opt/otrs/var/httpd/htdocs/">
>             AllowOverride None
>             Order allow,deny
>             Allow from all
>         </Directory>
>
>         <IfModule mod_headers.c>
>             <Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache">
>                 <FilesMatch "\.(css|CSS)$">
>                     Header set Cache-Control "max-age=2592000
> must-revalidate"
>                 </FilesMatch>
>             </Directory>
>
>             <Directory "/opt/otrs/var/httpd/htdocs/js_new/js-cache">
>                 <FilesMatch "\.(js|JS)$">
>                     Header set Cache-Control "max-age=2592000
> must-revalidate"
>                 </FilesMatch>
>             </Directory>
>         </IfModule>
>
> </VirtualHost>
>
>
> # MaxRequestsPerChild (so no apache child will be to big!)
> MaxRequestsPerChild 4000
>
> ######################################################****
>
> On 30 June 2011 09:20, Muhammad El-Sergani <msergani at gmail.com> wrote:****
>
> Hi Robert,
>
> Why not build your own source code? Or better, use another OS, such as
> free CentOS and download its available rpm?
> This is very well documented and is easy to setup the whole thing
> including the OS well under 3 hours.
> I'm not so experienced with Ubuntu, though I've tried it once, but
> I've found it to be something rather lame compared to RedHat-like
> distros... just my opinion guys :)****
>
>
> On Thursday, June 30, 2011, Robert Woodworth <robertw at a10networks.com>
> wrote:
> >   Mixture of resultrs.Ive now lost count how many times Ive wiped the
> machine and started from scratch. I finally found the missing piece of sasl,
> so now I can send mail from the otrs box Turnkey OTRS seems to be a genuine
> but very lean Ubuntu 10.04 OS. The newest .deb out there for OTRS is 2.4.7
> so that’s what Im running. While I can now send mail to otrs, Im still not
> receiving yet.Because the 2.4 docs don’t accurately explain 2.4.7, Im having
> to guess a lot. Im still in the race to see if I can get a system into
> production before the Microsoft group can. Right now, Im using the otrs
> postmaster system from the otrs cron. SHOULD I be DOING THIS ? Or should I
> just punt and set up fetchmail ? If I don’t get mail coming on to the
> machine, the rest is moot. Yes I know I should be running 3.0 or above, but
> there aren’t any debs for it yet so Im stuck with 2.4.7 Suggestions how to
> get mail on to the machine ?****
>
> --
>
> Thanks and Best Regards,
> Muhammad El-Sergani.****
>
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>  ****
>
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