[otrs] [Ticket #980] installer.pl is giving an error in Log.pm line 230

KIRAN IT kiran1432u at gmail.com
Sat Jul 2 09:42:32 GMT 2011

This is a notification from the Help Desk.

On Jul 02, 2011 @ 03:10 pm, freebsd at vfemail.net wrote:
No Comment

==Ticket History==

On Jul 02, 2011 @ 03:10 pm, michiel.beijen at otrs.com wrote:
Hi FreeBSD,

It's an issue with your FreeBSD jails setup.

See this thread from last year:

Michiel Beijen
Senior Consultant

Schipholweg 103
2316 XC  Leiden
The Netherlands

T: +31 71 8200 255
F: +31 71 8200 254
I:  http://www.otrs.com

True Ownership and Control of Your Data: Free 30-day Trial for OTRS
OnDemand: http://www.otrsondemand.com/

On Jul 02, 2011 @ 03:10 pm, freebsd at vfemail.net wrote:
Dear List Members

I had been trying to install otrs in my FreeBSD jail. I have followed 
all possible instructions, with no success. I have used the ports tree, 
also tried to download manually and set up. checked all possible perl 
modules, tried both installation from the ports and manual installation 
from CPAN. I even tried with different versions of perl, as suggested by 
some website. So far I have re-created the Jail at least four times -- 
and the same problem persists.

Would appreciate if someone could please help.


when I go to the installer.pl URL, the message is

Software error:

Function not implemented at 
/home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230.

For help, please send mail to the webmaster (freebsd at localhost), giving 
this error message and the time and date of the error.

the apache log tells me
[Fri Oct 29 09:18:29 2010] [error] [client] [Fri Oct 29 
09:18:29 2010] installer.pl: Use of uninitialized value in shmctl at 
/home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 253.
[Fri Oct 29 09:18:29 2010] [error] [client] ERROR: 
OTRS-Installer-10 Perl: 5.12.2 OS: freebsd Time: Fri Oct 29 09:18:29 2010
[Fri Oct 29 09:18:29 2010] [error] [client]
[Fri Oct 29 09:18:29 2010] [error] [client]  Message: Can't 
remove shm for log: Function not implemented
[Fri Oct 29 09:18:29 2010] [error] [client]
[Fri Oct 29 09:18:29 2010] [error] [client]  Traceback (8509):
[Fri Oct 29 09:18:29 2010] [error] [client]    Module: 
Kernel::System::Log::CleanUp (v1.62) Line: 254
[Fri Oct 29 09:18:29 2010] [error] [client]    Module: 
Kernel::System::Log::new (v1.62) Line: 105
[Fri Oct 29 09:18:29 2010] [error] [client]    Module: 
/home/jail/r/usr-local/otrs/bin/cgi-bin/installer.pl (v1.31) Line: 53
[Fri Oct 29 09:18:29 2010] [error] [client]
[Fri Oct 29 09:18:29 2010] [error] [client] [Fri Oct 29 
09:18:29 2010] installer.pl: Use of uninitialized value in shmread at 
/home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230.
[Fri Oct 29 09:18:29 2010] [error] [client] [Fri Oct 29 
09:18:29 2010] installer.pl: Function not implemented at 
/home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230.

list of the installed packages are
apache-2.2.16_1     Version 2.2.x of Apache web server with prefork MPM.
apr-ipv6-devrandom-gdbm-db42-ldap24-mysql55- Apache 
Portability Library
arc-5.21o_1         Create & extract files from DOS .ARC files
arj-3.10.22_4       Open-source ARJ
aspell-0.60.6_3     Spelling checker with better suggestion logic than 
autoconf-2.67       Automatically configure source code on many Un*x 
autoconf-wrapper-20071109 Wrapper script for GNU autoconf
automake-1.11.1     GNU Standards-compliant Makefile generator (1.11)
automake-wrapper-20071109 Wrapper script for GNU automake
bsdpan-Authen-SASL-2.15 Unknown perl module
bsdpan-Bit-Vector-7.1 Unknown perl module
bsdpan-Carp-Clan-6.04 Unknown perl module
bsdpan-Class-Inspector-1.24 Class::Inspector - Get information about a 
class and its st
bsdpan-Compress-Raw-Bzip2-2.031 Compress::Raw::Bzip2 - Low-Level 
Interface to bzip2 compres
bsdpan-Compress-Raw-Zlib-2.030 Compress::Raw::Zlib - Low-Level Interface 
to zlib compressi
bsdpan-Convert-ASN1-0.22 Unknown perl module
bsdpan-DBD-mysql-4.017 DBD::mysql - MySQL driver for the Perl5 Database 
bsdpan-DBI-1.615    DBI - Database independent interface for Perl
bsdpan-Date-Pcalc-6.1 Unknown perl module
bsdpan-Digest-HMAC-1.02 Digest::HMAC - Keyed-Hashing for Message 
bsdpan-Digest-MD5-2.51 Digest::MD5 - Perl interface to the MD5 Algorithm
bsdpan-Digest-SHA1-2.13 Digest::SHA1 - Perl interface to the SHA-1 algorithm
bsdpan-GDGraph-1.44 GD::Graph - Graph Plotting Module for Perl 5
bsdpan-GDTextUtil-0.86 GD::Text - Text utilities for use with GD
bsdpan-IO-Compress-2.030 IO::Compress::Base - Base Class for 
IO::Compress modules
bsdpan-MD5-2.03     MD5 - Perl interface to the MD5 Message-Digest Algorithm
bsdpan-MIME-Base64-3.09 MIME::Base64 - Encoding and decoding of base64 
bsdpan-MIME-tools-5.428 MIME::Body - the body of a MIME message
bsdpan-MailTools-2.07 Unknown perl module
bsdpan-Net-IP-1.25  Net::IP - Perl extension for manipulating IPv4/IPv6 
bsdpan-Task-Weaken-1.03 Task::Weaken - Ensure that a platform has weaken 
bsdpan-libwww-perl-5.837 LWP - The World-Wide Web library for Perl
bsdpan-perl-ldap-0.4001 Unknown perl module
ca_root_nss-3.12.6  The root certificate bundle from the Mozilla Project
clamav-0.96.3_2     Command line virus scanner written entirely in C
curl-7.21.1         Non-interactive tool to get files from FTP, GOPHER, 
cyrus-sasl-2.1.23   RFC 2222 SASL (Simple Authentication and Security Layer)
cyrus-sasl-saslauthd-2.1.23 SASL authentication server for cyrus-sasl2
db41-4.1.25_4       The Berkeley DB package, revision 4.1
db42-4.2.52_5       The Berkeley DB package, revision 4.2
exim-mysql-4.72     High performance MTA for Unix systems on the Internet
expat-2.0.1_1       XML 1.0 parser written in C
fontconfig-2.8.0,1  An XML-based font configuration API for X Windows
freetype2-2.4.2     A free and portable TrueType font rendering engine
gd-2.0.35_7,1       A graphics library for fast creation of images
gdbm-1.8.3_3        The GNU database manager
gettext-    GNU gettext package
gmake-3.81_4        GNU version of 'make' utility
gnupg-2.0.16_2      The GNU Privacy Guard
help2man-1.38.2_1   Automatically generating simple manual pages from 
program o
jpeg-8_3            IJG's jpeg compression utilities
lha-1.14i_6         Archive files using LZSS and Huffman compression 
(.lzh file
libassuan-2.0.0     IPC library used by GnuPG and gpgme
libcheck-0.9.8      A unit test framework for C
libgcrypt-1.4.6     General purpose crypto library based on code used in 
libgpg-error-1.8    Common error values for all GnuPG components
libiconv-1.13.1_1   A character set conversion library
libksba-1.0.8       KSBA is an X.509 Library
libltdl-2.2.10      System independent dlopen wrapper
libspf2-1.2.9_1     Sender Rewriting Scheme 2 C Implementation
libtool-2.2.10      Generic shared library support script
m4-1.4.15,1         GNU m4
mysql-client-5.5.6_1 Multithreaded SQL database (client)
mysql-server-5.5.6_1 Multithreaded SQL database (server)
openldap-sasl-client-2.4.23 Open source LDAP client implementation with 
SASL2 support
otrs-2.4.7_3        Open Ticket Request System
p5-Algorithm-Diff-1.1902 Perl interface to compute differences between 
two objects
p5-Convert-BinHex-1.119 Perl module to extract data from Macintosh 
BinHex files
p5-Crypt-OpenSSL-Bignum-0.04 OpenSSL's multiprecision integer arithmetic
p5-Crypt-OpenSSL-RSA-0.26 Perl5 module to RSA encode and decode strings 
using OpenSSL
p5-Crypt-OpenSSL-Random-0.04 Perl5 interface to the OpenSSL 
pseudo-random number generat
p5-Crypt-PasswdMD5-1.3_1 Perl module that provides interoperable 
MD5-based crypt() f
p5-Encode-Detect-1.01 An Encode::Encoding subclass that detects the 
encoding of d
p5-Error-0.17016    Perl module to provide Error/exception support for 
perl: Er
p5-ExtUtils-CBuilder-0.2703,1 Compile and link C code for Perl modules
p5-ExtUtils-Install-1.54 Perl extension to install files from here to there
p5-ExtUtils-ParseXS-2.22.03 Converts Perl XS code into C code
p5-GD-2.45          A perl5 interface to Gd Graphics Library version2
p5-HTML-Parser-3.68 Perl5 module for parsing HTML documents
p5-HTML-Tagset-3.20 Some useful data table in parsing HTML
p5-IO-Socket-INET6-2.65 Perl module with object interface to AF_INET6 
domain socket
p5-IO-Socket-SSL-1.33 Perl5 interface to SSL sockets
p5-IO-stringy-2.110 Perl5 module for using IO handles with non-file objects
p5-MIME-Tools-5.428,2 A set of perl5 modules for MIME
p5-Mail-DKIM-0.38   Perl5 module to process and/or create DKIM email
p5-Mail-POP3Client-2.18 Perl5 module to talk to a POP3 (RFC1939) server
p5-Mail-SPF-2.007   Reference implementation of the RFC 4408 SPF protocol
p5-Mail-SpamAssassin-3.3.1_2 A highly efficient mail filter for 
identifying spam
p5-Mail-Tools-2.07  Perl5 modules for dealing with Internet e-mail messages
p5-Module-Build-0.3607_1 Build and install Perl modules
p5-Net-DNS-0.66_1   Perl5 interface to the DNS resolver, and dynamic updates
p5-Net-DNS-Resolver-Programmable-0.003 Programmable DNS resolver for 
off-line testing
p5-Net-IMAP-Simple-1.2017_1 Perl extension for simple IMAP account handling
p5-Net-SMTP-SSL-1.01_1 An SMTP client supporting SSL
p5-Net-SSLeay-1.36  Perl5 interface to SSL
p5-NetAddr-IP-4.02.8 Perl module for working with IP addresses and 
blocks thereo
p5-PDF-API2-0.73_1  'The Next Generation' of Text::PDF::API
p5-Parse-RecDescent-1.965.001 A recursive descent parsing framework for Perl
p5-Socket6-0.23     IPv6 related part of the C socket.h defines and 
structure m
p5-Test-Harness-3.22 Run perl standard test scripts with statistics
p5-Text-CSV-1.19    Composition and decomposition of comma-separated values
p5-Text-Diff-1.37   Text::Diff - Perform diffs on files and record sets
p5-TimeDate-1.20,1  Perl5 module containing a better/faster date parser 
for abs
p5-URI-1.56         Perl5 interface to Uniform Resource Identifier (URI) 
p5-XML-FeedPP-0.41  Get an RSS file and parse it
p5-XML-Parser-2.40  Perl extension interface to James Clark's XML 
parser, expat
p5-XML-TreePP-0.39  Pure Perl implementation for parsing/writing xml files
p5-YAML-Tiny-1.44   Read/Write YAML files with as little code as possible
p5-gettext-1.05_3   Message handling functions
p5-version-0.82     Perl extension for Version Objects
pcre-8.10           Perl Compatible Regular Expressions library
perl-threaded-5.12.2_2 Practical Extraction and Report Language
pkg-config-0.25_1   A utility to retrieve information about installed 
png-1.4.3           Library for manipulating PNG images
portupgrade-2.4.6_4,2 FreeBSD ports/packages administration and 
management tool s
pth-2.0.7           GNU Portable Threads
python26-2.6.6      An interpreted object-oriented programming language
razor-agents-2.84   A distributed, collaborative, spam detection and 
re2c-0.13.5         Compile regular expression to C (much faster final 
code tha
ruby-,1  An object-oriented interpreted scripting language
ruby18-bdb-0.6.5_1  Ruby interface to Sleepycat's Berkeley DB revision 2 
or lat
screen-4.0.3_8      A multi-screen window manager
unzoo-4.4_2         A zoo archive extractor
wget-1.12_2         Retrieve files from the Net via HTTP(S) and FTP

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