[otrs] [Ticket #1388] X-OTRS-Children-In-Queues in PostmasterFilter not creating parent-child ti...

KIRAN IT kiran1432u at gmail.com
Sat Jul 2 09:58:29 GMT 2011


This is a notification from the Help Desk.




On Jul 02, 2011 @ 03:25 pm, roland.wolters at credativ.de wrote:
Hej list,

I want to auto-sort a given incoming mail (identified by a subject string) as a 
parent into one queue with several child tickets in other queues.

I thought this should be possible by adding a PostMaster Filter matching the 
given subject and adding the X-OTRS-header "X-OTRS-Children-In-Queues" 
containing a comma separated list of the queues I want to create children in: 
"foo::bar,foo::zeta,alpha::beta".

However, this does not seem to have any effect - the ticket is created in the 
RAW queue.

If I add X-OTRS-Queue with "foo::something", a ticket is created in 
foo::something, and another one in the first queue mentioned in "X-OTRS-
Children-In-Queues" - but they are not linked what so ever.

So I do wonder: what is the right way to fill in X-OTRS-Children-In-Queues to 
create a bunch of inter-linked parent and child tickets?
DestQueue.pm looks to me like the way would be to insert 
"foo::bar,foo::zeta,::alpha::beta", just like I tried...

Regards,

Roland
-- 
Roland Wolters
Tel.: +49 (0) 21 61 / 46 43-181
Mobil: +49 (0) 160 / 74 52 624
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Hohenzollernstr. 133, 41061 Mönchengladbach 
Geschäftsführung: Dr. Michael Meskes, Jörg Folz


==Ticket History==

On Jul 02, 2011 @ 03:25 pm, roland.wolters at credativ.de wrote:
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