[otrs] [Ticket #1388] X-OTRS-Children-In-Queues in PostmasterFilter not creating parent-child ti...

KIRAN IT kiran1432u at gmail.com
Sat Jul 2 09:58:29 GMT 2011

This is a notification from the Help Desk.

On Jul 02, 2011 @ 03:25 pm, roland.wolters at credativ.de wrote:
Hej list,

I want to auto-sort a given incoming mail (identified by a subject string) as a 
parent into one queue with several child tickets in other queues.

I thought this should be possible by adding a PostMaster Filter matching the 
given subject and adding the X-OTRS-header "X-OTRS-Children-In-Queues" 
containing a comma separated list of the queues I want to create children in: 

However, this does not seem to have any effect - the ticket is created in the 
RAW queue.

If I add X-OTRS-Queue with "foo::something", a ticket is created in 
foo::something, and another one in the first queue mentioned in "X-OTRS-
Children-In-Queues" - but they are not linked what so ever.

So I do wonder: what is the right way to fill in X-OTRS-Children-In-Queues to 
create a bunch of inter-linked parent and child tickets?
DestQueue.pm looks to me like the way would be to insert 
"foo::bar,foo::zeta,::alpha::beta", just like I tried...


Roland Wolters
Tel.: +49 (0) 21 61 / 46 43-181
Mobil: +49 (0) 160 / 74 52 624
pgp fingerprint: D2DE 4612 9C7D 7B7A 420D 84A8 E900 29F9 C16C 2283

credativ GmbH, HRB Mönchengladbach 12080 
Hohenzollernstr. 133, 41061 Mönchengladbach 
Geschäftsführung: Dr. Michael Meskes, Jörg Folz

==Ticket History==

On Jul 02, 2011 @ 03:25 pm, roland.wolters at credativ.de wrote:

This is an automated response.  Your issue has been noted.  We'll be in touch soon.

Please reply to this email or visit the URL below with any additional details.


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110702/fc3b1271/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 197 bytes
Desc: not available
URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110702/fc3b1271/attachment-0001.pgp>

More information about the otrs mailing list