[otrs] [Ticket #1574] Customer Company

KIRAN IT kiran1432u at gmail.com
Sat Jul 2 10:13:13 GMT 2011


This is a notification from the Help Desk.




On Jul 02, 2011 @ 03:41 pm, ronnamijares at yahoo.com wrote:
I have others questions

I work with the conection with the Ldap. So, can I create the customer_company directly from the OTRS?

And

Some of my clients are from the Ldap, but i have another clients external that create ticket via email:

How i can make for change the information of my clients external.

Thanks a lot!!!

--- El mié, 11/17/10, Elva Novoa <en at otrs.com> escribió:

De: Elva Novoa <en at otrs.com>
Asunto: Re: [otrs] Customer Company
A: "User questions and discussions about OTRS." <otrs at otrs.org>
Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm

On 11/16/2010 1:51 PM, Jober Mijares wrote:
> Then, maybe i'm confused but I thought that the function of the company client, is link several customers in just one company.
Hi Jober,

Actually you are right in the definition of Customer Company. You should
be able to create more than one customer with the same company, but you
need to add customer companies first. What version of OTRS are you
using? In OTRS 3.0.1, this field (CustomerID) was changed to be a
drop-down when you are adding a new customer, so that you can select a
company from the registered ones.

I hope this helps!

Regards,
Elva

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