[otrs] [Ticket #1571] Customer Company

KIRAN IT kiran1432u at gmail.com
Sat Jul 2 10:13:27 GMT 2011


This is a notification from the Help Desk.




On Jul 02, 2011 @ 03:41 pm, en at otrs.com wrote:
In the admin area go to Customer Company and add a new one (remember the
CustomerID), after that you can modify your existing customers or create
new ones, and associate them with that company by having the same entry
in the CustomerID.

Regards,
Elva


==Ticket History==

On Jul 02, 2011 @ 03:41 pm, mark.shepard at canoe-ventures.com wrote:
Elva -
Is there an option that must be set to have this dropdown displayed if I'm running v3.0.1? From Admin --> Customer Companies, I set up a few unique companies. If I then go to Admin --> Customers --> Add Customer, the "CustomerID" field is just a normal text entry field... not a dropdown. Thoughts?

Thanks,
Mark

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Jober Mijares
Sent: Thursday, November 18, 2010 2:39 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customer Company

Thanks

I work with the version 2.4.7

But how i make the link between the company and the client.

Sorry but i don't find the option



--- El mié, 11/17/10, Elva Novoa <en at otrs.com> escribió:

De: Elva Novoa <en at otrs.com>
Asunto: Re: [otrs] Customer Company
A: "User questions and discussions about OTRS." <otrs at otrs.org>
Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm

------
On Jul 02, 2011 @ 03:40 pm, ronnamijares at yahoo.com wrote:
Thanks 

I work with the version 2.4.7

But how i make the link between the company and the client.

Sorry but i don't find the option



--- El mié, 11/17/10, Elva Novoa <en at otrs.com> escribió:

De: Elva Novoa <en at otrs.com>
Asunto: Re: [otrs] Customer Company
A: "User questions and discussions about OTRS." <otrs at otrs.org>
Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm

On 11/16/2010 1:51 PM, Jober Mijares wrote:
> Then, maybe i'm confused but I thought that the function of the company client, is link several customers in just one company.
Hi Jober,

Actually you are right in the definition of Customer Company. You should
be able to create more than one customer with the same company, but you
need to add customer companies first. What version of OTRS are you
using? In OTRS 3.0.1, this field (CustomerID) was changed to be a
drop-down when you are adding a new customer, so that you can select a
company from the registered ones.

I hope this helps!

Regards,
Elva

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