[otrs] [Ticket #1662] Next ticket state on tickets

KIRAN IT kiran1432u at gmail.com
Sat Jul 2 10:23:18 GMT 2011


This is a notification from the Help Desk.




On Jul 02, 2011 @ 03:50 pm, itlj at gyldendal.dk wrote:
Hi Jean,

SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose

Set "StateDefault" to "closed".

If you do this, the default state of a reply is "closed". Users can still select "open", "pending" and other states. If you want to force the state to always be closed with no option to select anything else, you need to delete all entries except "closed" from StateType in the same configuration screen (just below StateDefault). Don't worry about deleting things in SysConfig, you can always revert to the default.


Lars

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Jean BROW
Sent: Tuesday, December 07, 2010 5:18 PM
To: otrs at otrs.org
Subject: [otrs] Next ticket state on tickets

Hi all,

How do I change so "Next ticket state:" always is "sucsessfull closed" when we replay to tickets?


==Ticket History==

On Jul 02, 2011 @ 03:47 pm, otrs at haute-garonne.pref.gouv.fr wrote:
Hi, 

If you want close a ticket after replay,  configure this  line  is the 
sysConfig

_Dans Ticket -> Frontend::Agent::Ticket::ViewCompose_

Ticket::Frontend::AgentTicketCompose###StateDefault = close

Regards,

Claude
-------- Message original --------
Sujet : [otrs] Next ticket state on tickets
De : Jean BROW <everydaywow at gmail.com>
Pour : otrs at otrs.org
Date : 07/12/2010 17:18
> Hi all,
>
> How do I change so "Next ticket state:" always is "sucsessfull closed" 
> when we replay to tickets?
>
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------
On Jul 02, 2011 @ 03:46 pm, everydaywow at gmail.com wrote:
Hi all,

How do I change so "Next ticket state:" always is "sucsessfull closed" when
we replay to tickets?

------
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