[otrs] [Ticket #1724] Queue moves in history

KIRAN IT kiran1432u at gmail.com
Sat Jul 2 10:23:36 GMT 2011


This is a notification from the Help Desk.




On Jul 02, 2011 @ 03:50 pm, itlj at gyldendal.dk wrote:
Hi Gerald

It does show the current queue, but not what queues the ticket has been in previously. We sometimes bounce tickets around queues for different teams to act on them, and we would like to follow the trail.


Lars

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Gerald Young
Sent: Thursday, December 09, 2010 3:12 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue moves in history

The bar at the right tells you the Queue it's in, doesn't it?


==Ticket History==

On Jul 02, 2011 @ 03:50 pm, bmw at ualberta.ca wrote:
When I look at the history for a ticket (by clicking on HISTORY when
reading the ticket contents) I see the first column has the keyword
"Move" whereas the second column has the details "Ticket moved into
Queue "Software Services::Software Packages" (35) from Queue "Raw"
(2)"

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On Jul 02, 2011 @ 03:49 pm, crythias at gmail.com wrote:
The bar at the right tells you the Queue it's in, doesn't it?

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On Jul 02, 2011 @ 03:49 pm, itlj at gyldendal.dk wrote:
Hi,

Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into?


Lars
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