[otrs] [Ticket #1588] hide agent email address from customer view

KIRAN IT kiran1432u at gmail.com
Sat Jul 2 10:43:07 GMT 2011


This is a notification from the Help Desk.




On Jul 02, 2011 @ 04:09 pm, crythias at gmail.com wrote:
Edit Kernel/Modules/CustomerTicketZoom.pm
            my $From = "$Self->{UserFirstname} $Self->{UserLastname}
<$Self->{UserEmail}>";

and the same in CustomerTicketMessage.m

CustomerTicketMessage.pm:        my $From      = "$Self->{UserFirstname}
$Self->{UserLastname} <$Self->{UserEmail}>";


On Wed, Dec 1, 2010 at 11:41 AM, Daniel Maher
<dma+otrs at witbe.net<dma%2Botrs at witbe.net>
> wrote:

>


==Ticket History==

On Jul 02, 2011 @ 04:09 pm, dma+otrs at witbe.net wrote:
No Comment

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On Jul 02, 2011 @ 03:41 pm, dma+otrs at witbe.net wrote:
No Comment

------
On Jul 02, 2011 @ 03:41 pm, crythias at gmail.com wrote:
Edit Kernel/Modules/CustomerTicketZoom.pm
            my $From = "$Self->{UserFirstname} $Self->{UserLastname}
<$Self->{UserEmail}>";

and the same in CustomerTicketMessage.m

CustomerTicketMessage.pm:        my $From      = "$Self->{UserFirstname}
$Self->{UserLastname} <$Self->{UserEmail}>";


On Wed, Dec 1, 2010 at 11:41 AM, Daniel Maher
<dma+otrs at witbe.net<dma%2Botrs at witbe.net>
> wrote:

>

------
On Jul 02, 2011 @ 03:41 pm, dma+otrs at witbe.net wrote:
No Comment

------
On Jul 02, 2011 @ 03:41 pm, dma+otrs at witbe.net wrote:
On 09/14/2010 02:20 PM, Daniel Maher wrote:
> On 09/14/2010 01:45 PM, "LQ Marshall" wrote:
>
>>> I don't suppose anybody has any > ideas on how to go about hiding >
>> email addresses from the > customers in customer.pl ?
>>>
>>> Thank you.
>>
>> Don't know what you are talking about? Don't have any point where a
>> customer can view an agents email address. Only thing available in the
>> basic setup is the queue email address.
>>
>> Where have you configured the agents email causing them to be displayed?
>
> I haven't purposefully configured that as an option anywhere ; this is a
> vanilla installation of OTRS 2.4.7, and nothing beyond the
> authentication mechanism (LDAP) and queue name has been configured.
>
> Please see the following screenshot where i have highlighted each
> instance of the agent email address being revealed to the customer.
>
> http://imgur.com/Ik3Jt.png

I apologise for reviving such an old thread, but I am curious to know if 
anybody has an answer for this question ?

To summarize (again) : How can I hide the agent email addresses from 
view in customer.pl ?

Thank you.


-- 
Daniel Maher <dma PLUS otrs AT witbe DOT net>
"The Internet is completely over." -- Prince
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