[otrs] [Ticket #1565] Customer Company

KIRAN IT kiran1432u at gmail.com
Sat Jul 2 11:08:01 GMT 2011


This is a notification from the Help Desk.




On Jul 02, 2011 @ 04:36 pm, ionel.gardais at tech-advantage.com wrote:
Hi Elva,

How is it linked when using an LDAP Customer source ?
How to assigne the company in the LDAP configuration ?

Thanks,
Ionel



Le 17 nov. 2010 à 18:15, Elva Novoa a écrit :

>


==Ticket History==

On Jul 02, 2011 @ 04:36 pm, en at otrs.com wrote:
No Comment

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On Jul 02, 2011 @ 04:36 pm, jos at xos.nl wrote:
No Comment

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On Jul 02, 2011 @ 04:27 pm, en at otrs.com wrote:
No Comment

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On Jul 02, 2011 @ 04:27 pm, jos at xos.nl wrote:
No Comment

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On Jul 02, 2011 @ 04:13 pm, ionel.gardais at tech-advantage.com wrote:
Attachment:

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On Jul 02, 2011 @ 04:13 pm, ionel.gardais at tech-advantage.com wrote:
Thanks for these useful precisions.

One last question : how to assign default groups based on the LDAP datasource ?
I'd like customer from LDAP(A) to be part of group (A) and those of LDAP(B) to be part of group (B).

Thanks again,
Ionel

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On Jul 02, 2011 @ 04:13 pm, en at otrs.com wrote:
Hi Ionel,

Answering your questions:

How is it linked when using an LDAP Customer source ?

---> The company feature is only used for database backends and you have
2 tables for this: customer_user and customer_company. In LDAP, normally
all data is in one backend, so there is no need to link it because
everything is in the same place.

How to assigne the company in the LDAP configuration ?

---> We only use the company feature if the customer data is stored in
the OTRS Database and will be mantained via OTRS. If you already have
customer data, like LDAP or an external database, then it will be used
as a flat table.

------
On Jul 02, 2011 @ 04:13 pm, ionel.gardais at tech-advantage.com wrote:
Hi Elva,

How is it linked when using an LDAP Customer source ?
How to assigne the company in the LDAP configuration ?

Thanks,
Ionel



Le 17 nov. 2010 à 18:15, Elva Novoa a écrit :

>

------
On Jul 02, 2011 @ 04:13 pm, en at otrs.com wrote:
No Comment

------
On Jul 02, 2011 @ 04:13 pm, jos at xos.nl wrote:
No Comment

------
On Jul 02, 2011 @ 04:08 pm, ionel.gardais at tech-advantage.com wrote:
Attachment:

------
On Jul 02, 2011 @ 04:08 pm, ionel.gardais at tech-advantage.com wrote:
Thanks for these useful precisions.

One last question : how to assign default groups based on the LDAP datasource ?
I'd like customer from LDAP(A) to be part of group (A) and those of LDAP(B) to be part of group (B).

Thanks again,
Ionel

------
On Jul 02, 2011 @ 04:08 pm, en at otrs.com wrote:
Hi Ionel,

Answering your questions:

How is it linked when using an LDAP Customer source ?

---> The company feature is only used for database backends and you have
2 tables for this: customer_user and customer_company. In LDAP, normally
all data is in one backend, so there is no need to link it because
everything is in the same place.

How to assigne the company in the LDAP configuration ?

---> We only use the company feature if the customer data is stored in
the OTRS Database and will be mantained via OTRS. If you already have
customer data, like LDAP or an external database, then it will be used
as a flat table.

------
On Jul 02, 2011 @ 04:08 pm, ionel.gardais at tech-advantage.com wrote:
Hi Elva,

How is it linked when using an LDAP Customer source ?
How to assigne the company in the LDAP configuration ?

Thanks,
Ionel



Le 17 nov. 2010 à 18:15, Elva Novoa a écrit :

>

------
On Jul 02, 2011 @ 04:08 pm, en at otrs.com wrote:
No Comment

------
On Jul 02, 2011 @ 04:08 pm, jos at xos.nl wrote:
No Comment

------
On Jul 02, 2011 @ 03:40 pm, ionel.gardais at tech-advantage.com wrote:
Attachment:

------
On Jul 02, 2011 @ 03:40 pm, ionel.gardais at tech-advantage.com wrote:
Thanks for these useful precisions.

One last question : how to assign default groups based on the LDAP datasource ?
I'd like customer from LDAP(A) to be part of group (A) and those of LDAP(B) to be part of group (B).

Thanks again,
Ionel

------
On Jul 02, 2011 @ 03:40 pm, en at otrs.com wrote:
Hi Ionel,

Answering your questions:

How is it linked when using an LDAP Customer source ?

---> The company feature is only used for database backends and you have
2 tables for this: customer_user and customer_company. In LDAP, normally
all data is in one backend, so there is no need to link it because
everything is in the same place.

How to assigne the company in the LDAP configuration ?

---> We only use the company feature if the customer data is stored in
the OTRS Database and will be mantained via OTRS. If you already have
customer data, like LDAP or an external database, then it will be used
as a flat table.

------
On Jul 02, 2011 @ 03:40 pm, ionel.gardais at tech-advantage.com wrote:
Hi Elva,

How is it linked when using an LDAP Customer source ?
How to assigne the company in the LDAP configuration ?

Thanks,
Ionel



Le 17 nov. 2010 à 18:15, Elva Novoa a écrit :

>

------
On Jul 02, 2011 @ 03:40 pm, en at otrs.com wrote:
No Comment

------
On Jul 02, 2011 @ 03:40 pm, jos at xos.nl wrote:
No Comment

------
On Jul 02, 2011 @ 03:40 pm, ronnamijares at yahoo.com wrote:
Hi!

I have a question:

What's the real function of the option Customer Company?, because i tried to created more than one customer in only one company, but a received this message:

:


 Duplicate entry 'OnTop Inc.' for key 1, SQL: 'INSERT
INTO customer_company ( customer_id, name, street, zip, city, country,
url, comments, valid_id, create_time, create_by, change_time,
change_by) VALUES ( 'jluis at cnti.gob.ve', 'OnTop Inc.', 'La Hoyada',
'1010', 'Caracas', 'Venezuela', 'www.mcti.gob.ve', 'mcti', 1,
current_timestamp, 7, current_timestamp, 7)'



Then, maybe i'm confused but I thought that the function of the company client, is link several customers in just one company.

Thanks!

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