[otrs] Unmerging Tickets

Anant Jain Anant.Jain at inmobi.com
Mon Jul 4 06:36:39 GMT 2011

A couple of times, I've merged tickets to the wrong parent ticket. Is
there anyway to unmerge those tickets?
Split is not very useful as it does not "cleave" the ticket but simply
creates a new ticket with the old articles still remaining.
The link delete option only deletes the link but does not perform an
unmerge (so the linked tickets table at the bottom also disappears)

Is there any option to achieve what I'm trying?



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