[otrs] Employees' Shift Summary

Muhammad El-Sergani msergani at gmail.com
Sat Jul 16 17:21:38 GMT 2011


Thank you Gerald,

I've went through what you wrote, and I don't believe this is what I need.
Shift summaries change with each shift, it's not as the original poster
mentioned, that he has daily/weekly/monthly tasks, and need them emailed
regularly.

Thanks and Best Regards,
Muhammad El-Sergani.



On Fri, Jul 15, 2011 at 7:17 PM, Gerald Young <crythias at gmail.com> wrote:

> or you could create a new OTRS queue with a generic agent that creates
> tickets and the agents are the recipients ...
> http://forums.otrs.org/viewtopic.php?f=53&t=7237
>
> On Fri, Jul 15, 2011 at 8:21 AM, Muhammad El-Sergani <msergani at gmail.com>wrote:
>
>> Hello Mark, all,
>>
>> I've searching the last couple of days, but couldn't reach anything..
>> Could anyone help me with something specific? Any web based
>> application that was tried before and I take it from there.
>>
>> Appreciate your help guys.
>>
>> Thanks and Best Regards,
>> Muhammad El-Sergani.
>>
>> On Thursday, July 14, 2011, Grzella, Mark <MGrzella at studienkreis.de>
>> wrote:
>> > Hey Muhammad, well what you are looking for is actually workforce
>> management. I´d suggest you should start looking for proper software in this
>> area. With kind regards,Studienkreis GmbH
>> > Mark Grzella
>> > Junior IT-Projektleiter
>> > Universitätsstraße 104, 44799 Bochum
>> > Tel.: 02 34/97 60 - 404
>> > mgrzella at studienkreis.de
>> > www.studienkreis.deAG Bochum HRB 4581
>> > Geschäftsführer:
>> > Franz Dahlmanns
>> > Bernd Kreissig (Sprecher)
>> > Bastian Schmidt-Faber Von: otrs-bounces at otrs.org [mailto:
>> otrs-bounces at otrs.org] Im Auftrag von Muhammad El-Sergani
>> > Gesendet: Mittwoch, 13. Juli 2011 20:59
>> > An: OTRS
>> > Betreff: [otrs] Employees' Shift Summary Dear OTRS list, I know this is
>> way off-topic, but I can't find elsewhere to search and/or ask about
>> this. Basically I need a web service (something like OTRS) to serve in our
>> office to do the following:We have our office covered in shiftsBy the end of
>> each shift, a shift summary email is written and sent out to all the teamWe
>> need to have some sort of automated service, so that employees wouldn't have
>> to type in an email from A-to-Z, but rather find some spreadsheet-like forms
>> on a webpage, and just type away the needed detailsI know this is way
>> off-topic, and shouldnotbe sent here, but then again, I was never let down
>> by you guys. Appreciate your thoughts on this. Thanks and Best Regards,
>> > Muhammad El-Sergani.
>>
>> --
>>
>> Thanks and Best Regards,
>> Muhammad El-Sergani.
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