[otrs] resetting root password

Timothy J. Deerinck tdeerinck at networkp.com
Tue Jul 19 04:49:12 GMT 2011

Did you try root at localhost ?

Sent from my iPhone

On Jul 18, 2011, at 7:40 PM, "Robert Woodworth" <robertw at a10networks.com> wrote:

> I finally gave up on Turnkey OTRS.
> I took a fresh Ubuntu10 machine and got the "source" install.
> I got the thing up and running (kind of)
> I know that when it asked me for the root password I typed the right thing.
> I cant log into this thing via the web.
> I tried root, admin, otrs
> To no avail.
> I clicked on "forgot password" but that wont help because there is something
> wrong with the mail setup.
> Am I "bricked" again?
> Is there ANY salvage?
> Its taken me a whole day to get this far and I REALLY DON'T want to wipe the
> machine and start all over.
> How can I ssh into the machine and use the shell to set the web password for
> root ?
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