[otrs] Multiple instances

Michiel Beijen michiel.beijen at otrs.com
Tue Jul 19 11:46:17 GMT 2011

Hi Kristofer,

the OTRS logs displayed in the Admin Interface uses a shared memory
segment to store the log lines. For the shared memory segments it uses
the system ID as a key. This means that if you have two instances on
one host, and they both use the same System ID, they will use the same
memory segment and thus you'll get the described behavior. If you'd
use a different systemID for each OTRS system this will go away.


On Tue, Jul 19, 2011 at 07:16, Kristofer Pettijohn
<kristofer at cybernetik.net> wrote:
> Hello,
> I have set up multiple OTRS instances using mod_perl on a single server (using http://blog.otrs.org/2010/08/11/how-to-run-multiple-mod_perl-supported-otrs-on-a-single-host/).
> Everything works except for the fact that otrs2 can view otrs1 logs from the web interface.
> The Config.pm files both have their logging set appropriately, and the log files are both written to individually for each site (/opt/otrs1/var/log/otrs.log and /opt/otrs2/var/log/otrs.log).
> However, in the OTRS web page under Admin -> System Log, otrs2 user can see otrs1 logs.
> The log for otrs2 is quiet, so I can't confirm otrs1 can see otrs2's logging data within their admin page or not.
> What might be causing this?
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