[otrs] Change owner: make note-internal content optional?

Charles otrs at catcons.co.uk
Tue Jul 19 14:58:42 GMT 2011


Hello :-)

Is it possible to configure OTRS so it is optional whether to create a
note-internal on changing the ticket owner (or to make the
note-internal's content optional)?

This is seen, for example, in TICKETS -> Queue view -> open previously
untouched ticket -> Owner

OTRS version: 3.0.9

Best

Charles


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