[otrs] Active Directory integration with multiple OU

Rory rclerkin at gmail.com
Wed Jul 20 15:22:06 GMT 2011

Hi Paul,

You can use the OU that is the parent to all the OUs containing the
customers. When the LDAP lookup occurs it will search recursively through
all the Child OUs.

Kind regards,
Rory Clerkin

On 20 July 2011 15:40, <Paul.Andurnache at aviva.ro> wrote:

> Hello,
>         How can i add customers from multiple OUs in the OTRS ? In the
> config.pm file as i`ve seen you can only add one OU from which the users
> are fetched using LDAP.
> Regards,
> *
> Paul Andurnache **
> Junior Security Officer
> Aviva Group Romania*  Tel: +4 021 2038300
> Fax: +4 021 2038301
> Email: paul.andurnache at aviva.ro
> www.aviva.ro
> *Aviva Asigurari de Viata SA *- str. Buzesti 76-80, et. 1-3, sector 1,
> Bucuresti, cod 011017 - Tel. 021-203.83.00, Fax 021 203 83 01*
> Aviva Societate de Administrare a unui Fond de Pensii Privat* - str.
> Buzesti 76-80, et. 4, sector 1, Bucuresti, cod 011017 - Tel. 021 203 84 00,
> Fax 021 203 84, 02
> Privileged/Confidential Information may be contained in this message. If
> you are not the addressee indicated in this message (or responsible for
> delivery of the message to such person), you may not copy or deliver this
> message to anyone. In such case, you should destroy this message and kindly
> notify the sender by reply email. Please advise immediately if you or your
> employer does not consent to Internet email for messages of this kind.
> Opinions, conclusions and other information in this message that do not
> relate to the official business of Aviva shall be understood as neither
> given nor endorsed by it
> Prezentul mesaj poate contine informatii confidentiale. In cazul in care nu
> sunteti persoana mentionata ca destinatar (sau persoana nominalizata pentru
> a trimite mesajul catre destinatar), nu puteti copia sau trimite acest mesaj
> catre o terta persoana. In acest caz, va rugam sa stergeti acest mesaj si sa
> anuntati emitentul prin trimiterea unui raspuns. Va rugam sa ne anuntati
> imediat in cazul in care dumneavoastra sau angajatorul dumneavoastra nu
> accepta comunicarea unor astfel de mesaje prin intermediul email-ului.
> Opiniile, concluziile sau orice alte informatii din acest mesaj care nu au
> legatura cu activitatea companiei Aviva vor fi interpretate ca nefiind date
> sau aprobate de catre aceasta.   Please don't print this e-mail unless you
> really need to.
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110720/f12059bd/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/jpeg
Size: 3792 bytes
Desc: not available
URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110720/f12059bd/attachment-0002.jpe>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/jpeg
Size: 1178 bytes
Desc: not available
URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110720/f12059bd/attachment-0003.jpe>

More information about the otrs mailing list