[otrs] otrs hangs at same time each day
Rudy.Gevaert at UGent.be
Fri Jul 22 07:59:57 GMT 2011
I have setup the latest otrs (3.0.9) recently. It works fine except for
Everyday at the same time otrs hangs for several minutes.
This are the things I see at that time:
- the otrs web interface is not responsive.
- the load skyrockets
- restarting apache doesn't help
After some time (about 10 minutes, I think) the system stabilizes and
everything works again.
It looks to me the cronjobs are triggering it. However I don't
understand why it only is at that time. And not every hour.
Please note, I'm running the postmaster mailbox cron every 5 minutes.
Please see the attachment.
I also get this error:
ERROR: OTRS-otrs.GenericAgent.pl-10 Perl: 5.10.1 OS: linux Time: Fri Jul
22 09:40:13 2011
Message: Can't remove shm for log: Invalid argument
Module: Kernel::System::Log::CleanUp (v1.64) Line: 250
Module: Kernel::System::Log::new (v1.64) Line: 101
Module: /opt/otrs/bin/otrs.GenericAgent.pl (v1.4) Line: 79
Identifier removed at /opt/otrs-3.0.9/Kernel/System/Log.pm line 226.
How can I further debug this?
Thanks in advance,
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