[otrs] Replace the rich editor with TinyMCE

Michiel Beijen michiel.beijen at gmail.com
Mon Jul 25 16:17:03 GMT 2011


Out of curiosity, what kind of issues did you have with the FCKEditor?
 OTRS V3 has "CKEditor" which is a newer version of the old FCKEditor
but obviously it might have some of the same issues.

On Mon, Jul 25, 2011 at 16:03, Martignier, Philippe
<Philippe.Martignier at wipo.int> wrote:
> Hi Martin,
>
> Many thanks for your quick answer. I am an old developer (Cobol, MS-Access, ...) but am not afraid to go into code.
>
> So I think I have to remove the code about the default editor and put the one of tinyMCE (provided by them) instead?
>
> And I just place the files in \var\httpd\htdocs\js where there is the fckeditor ?
>
> Will look at your example !
>
> Philippe
>
> Message: 2
> Date: Mon, 25 Jul 2011 15:08:16 +0200
> From: Martin Edenhofer <martin at edenhofer.de>
> Subject: Re: [otrs] Replace the rich editor with TinyMCE
> To: "User questions and discussions about OTRS." <otrs at otrs.org>
> Message-ID: <BEE92E5E-3BAD-4E29-B722-E361BC5552CB at edenhofer.de>
> Content-Type: text/plain; charset="us-ascii"
>
> Hi Philippe,
>
> it's not planned, but yes, you can replace the RTE. The file which you need to change is Kernel/Output/HTML/Standard/RichTextEditor.dtl (you need to have developer skills to do the replacement).
>
> As another example of RTE replacement see http://edenhofer.de/p/aloha-editor/ (OTRS 3 with Aloha Editor "beta" - http://www.aloha-editor.org/).
>
>  -Martin
>
> http://edenhofer.de/
>
> On 25.07.2011, at 14:36, Martignier, Philippe wrote:
>
>> Hi there,
>>
>> I have several issues using OTRS 2.4.8 about copy and paste with html tags.
>>
>> It seems that TinyMCE is a better editor than the one used by default in OTRS. (I tried also the one in OTRS 3.0 but it is the same as before just with a new look)
>>
>> My questions:
>>
>> 1) is it possible to change this rich text editor with another one?
>>
>> 2) where and what file(s) to modify? I imagine there is a call to a javascript with the text field in parameter
>>
>> Thanks for any help,
>>
>> Philippe
>>
>> Philippe Martignier
>> Communications Division
>> Customer Service Center
>> Email : Philippe.Martignier at wipo.int
>> Phone : 00 41 022 338 72 36
>> Building : NC
>> Office : 3, 316
>>
>>
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