[otrs] making sysconfig work from web gui

Michiel Beijen michiel.beijen at gmail.com
Thu Jul 28 08:42:24 GMT 2011

Did you check my earlier response:

Last week I upgraded a customer from 3.0.6 or so to 3.0.9. I had the
same issue you described. It turned out there was a DTL file in
Kernel/Output/HTML/Standard/AdminSysConfig.dtl and also a file called
Kernel/Output/HTML/Standard/AdminSysConfig.dtl.rpmnew. When I copied
the latter on the former the issue was fixed. I thought this would be
a one-off issue so did not look deeper. Can you confirm you have the
same issue?


On Thu, Jul 28, 2011 at 10:35, Peter Eckel <lists at eckel-edv.de> wrote:
> Hi Robert,
> to make this clear (at least to me):
> On 28.07.2011, at 00:29, Robert Woodworth wrote:
>> I don't get a pull down box.
>> That's the problem
>> SysConfig
>> Result
>> Please enter a search term to look for settings.
>> This is how it appears on my screen.
>> No pull down box and no search widget.
>> Does this make the issue more clear ?
> Your page does not look like this: <http://hindenburgring.com/otrs/otrs_sys_config.png> (never mind the ITSM stuff such as SERVICES, CMDB, CHANGES), especially the marked part is missing? Or maybe even the whole 'Actions' element?
> Wild guess: Have you already tried a different browser?
> Best regards,
>  Peter.
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

More information about the otrs mailing list