[otrs] Feature question

Michiel Beijen michiel.beijen at gmail.com
Fri Jul 29 07:14:41 GMT 2011


Yes, absolutely.

On Thu, Jul 28, 2011 at 20:47, Ugo Bellavance <ugob at lubik.ca> wrote:
> Le 2011-07-28 12:15, Ugo Bellavance a écrit :
>>
>> Le 2011-07-28 10:55, Michiel Beijen a écrit :
>
>>>> - Have a "target date" assigned manually by an agent for solution for
>>>> a ticket
>>>
>>> You could use a free time field for that.
>
> Could we build a response template that would include this, using
> "<OTRS_TICKET_TicketFreeTime1>"?
>
> Thanks,
>
> Ugo
>
>
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