[otrs] customer.pl or e-mail ticket creation

Ugo Bellavance ugob at lubik.ca
Sat Jul 30 15:45:35 GMT 2011

Le 2011-07-29 19:25, Hugh Kelley a écrit :
> We have mapped the native message priority to the OTRS ticket priority
> via postmaster filters.
> Would that work for you?

Can your customers set the priority in the e-mail they send?



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