[otrs] customer.pl or e-mail ticket creation

Ugo Bellavance ugob at lubik.ca
Sat Jul 30 15:45:35 GMT 2011


Le 2011-07-29 19:25, Hugh Kelley a écrit :
> We have mapped the native message priority to the OTRS ticket priority
> via postmaster filters.
>
> Would that work for you?

Can your customers set the priority in the e-mail they send?

Thanks,

Ugo



More information about the otrs mailing list