[otrs] Help add new fields in agentticketcompose Module

Oscar Hernandez oscarhm919 at yahoo.com
Tue Nov 8 14:35:15 GMT 2011


Thanks, I changed the configuration in Sysconfig  but do not show field. I changed xml in parameter and same do not show field. 



________________________________
De: Wagner <wagnerspi at gmail.com>
Para: Oscar Hernandez <oscarhm919 at yahoo.com>; User questions and discussions about OTRS. <otrs at otrs.org>
Enviado: Lunes, noviembre 7, 2011 4:30 P.M.
Asunto: Re: [otrs] Help add new fields in agentticketcompose Module


I may be wrong, but I think you can add then trought the sysconfig


2011/11/7 Oscar Hernandez <oscarhm919 at yahoo.com>

Hello,
>
>How can i add fields queue, Sla, type and priority  into the agentticketcompose module?
>
>Currently I have added the fields in agentticketcompose.pm and agentticketcompose.dtl 
>but not shown on the page html the fields added, I wrote in the forum but have not posted 
>the answer, I have read manual developer 2.4 but do not help me in my problem.
>
>
>Regards.
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