[otrs] Receive email, ignore it and don't re-open ticket

Muhammad El-Sergani msergani at gmail.com
Fri Nov 11 12:28:08 GMT 2011


Dear list,

Is it possible to define a new Postmaster Filter that would allow receiving
an email to a closed ticket, add it to the list of emails, but not re-open
the ticket?
Currently I'm able to use the normal X-OTRS-ignore flag, but that will not
add the email to the closed ticket, it will just delete it.

Thanks
//M
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