[otrs] Receive email, ignore it and don't re-open ticket

Gerald Young crythias at gmail.com
Tue Nov 15 13:52:34 GMT 2011


http://forums.otrs.org/viewtopic.php?f=62&t=11184

On Fri, Nov 11, 2011 at 8:29 AM, Muhammad El-Sergani <msergani at gmail.com>wrote:

> Hello Robert,
>
> I checked the link, and yes it definitely will help.. thanks a lot!
> In my case it's not out of office only, but also "Ticket closed" and such.
>
> Thanks
> //M
>
>
>
> On Fri, Nov 11, 2011 at 3:15 PM, Robert Poreba <
> poreba.robert at googlemail.com> wrote:
>
>> Hi Muhammad,
>>
>> This is what I found yesterday:
>>
>> http://blog.otrs.org/2010/10/22/dont-let-out-of-office-emails-change-your-ticket/
>>
>> It's for out-of-office replies but probably can be tweaked.
>> I haven't tried it yet but I will as we need something similar.
>>
>> --
>> Regards,
>> Robert
>>
>> On Fri, Nov 11, 2011 at 12:28 PM, Muhammad El-Sergani <msergani at gmail.com
>> > wrote:
>>
>>> Dear list,
>>>
>>> Is it possible to define a new Postmaster Filter that would allow
>>> receiving an email to a closed ticket, add it to the list of emails, but
>>> not re-open the ticket?
>>> Currently I'm able to use the normal X-OTRS-ignore flag, but that will
>>> not add the email to the closed ticket, it will just delete it.
>>>
>>> Thanks
>>> //M
>>>
>>>
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>>
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